Menu
Reply
SOKAICHEUNG
  • 1
  • 0
  • 0
Joining in
93 Views
Message 1 of 2
Flag for a moderator

want to cancel my package

In your letter dated January 2021, you ask to increase the price for my package or I can cancel my package. Now I want to cancel my package but can't do it through your website nor talk to your staff through telephone. 

 

0 Kudos
Reply
jbrennand
  • 20.43K
  • 2.18K
  • 3.61K
Very Insightful Person
Very Insightful Person
71 Views
Message 2 of 2
Flag for a moderator

Re: want to cancel my package

You have two options...

1. Call 150 from a VM phone or by dialling 0345 454 1111 options 1,1,4,4, from any phone - they are still picking up - calling at 08.00 is the best time to get through

2. In writing to
Virgin Media Sales Operation Support,
Diamond Plaza, Daleside Road,
Nottingham,
Nottinghamshire, NG2 3GG.

Include dates, your name address and all account details.

Do it by registered mail with a receipt for signature on arrival.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply