Good evening, I haven't been able to contact technical support for two weeks now to reserve an engineer's appointment.I have a problem with the internet constantly stopping and this is a discomfort for me and my family!I write in the online chat and they constantly transfer me to another team and there is no result !!I still have a problem and I'm thinking of terminating my contract with Virgin Media if nobody help me !!!
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?
Copy and paste them as text please. Screenshots have to be approved.
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