I wonder if anyone can can offer me any advice.
I have always been pretty satisfied as a VM customer, since long before they called that, but I have been struggling with an intermittent connection and packet loss issues for 3 or 4 years now, despite several engineer visits and calls to support it never goes away and sometimes gets worse.
I use my V3 box in modem mode.
*My apologies I have had to remove the formatting due as I was exceeding the character limit.
Router status
Refresh data
Cable Modem Status
Item
Status
Comments
Acquired Downstream Channel (Hz)
203000000
Locked
Ranged Upstream Channel (Hz)
43100000
Locked
Provisioning State
Online
Refresh data
Downstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
SNR (dB)
Modulation
Channel ID
1
203000000
6.1
40
256 qam
9
2
139000000
5.3
38
256 qam
1
3
147000000
5.6
40
256 qam
2
4
155000000
5.6
40
256 qam
3
5
163000000
5.9
40
256 qam
4
6
171000000
6.1
40
256 qam
5
7
179000000
6.3
40
256 qam
6
8
187000000
6.3
40
256 qam
7
9
195000000
6
40
256 qam
8
10
211000000
6.5
40
256 qam
10
11
219000000
6.9
40
256 qam
11
12
227000000
7
40
256 qam
12
13
235000000
7
40
256 qam
13
14
243000000
7
40
256 qam
14
15
251000000
6.8
40
256 qam
15
16
259000000
7.1
40
256 qam
16
17
267000000
7
40
256 qam
17
18
275000000
7
40
256 qam
18
19
283000000
7.4
40
256 qam
19
20
291000000
7.1
40
256 qam
20
21
299000000
7.8
38
256 qam
21
22
307000000
7
38
256 qam
22
23
315000000
7.4
40
256 qam
23
24
323000000
7.5
40
256 qam
24
Downstream bonded channels
Channel
Locked Status
RxMER (dB)
Pre RS Errors
Post RS Errors
1
Locked
40.9
1797286
647526
2
Locked
38.9
2126693124
5358431
3
Locked
40.3
1672493817
3695372
4
Locked
40.9
969494650
1560730
5
Locked
40.9
1669144
1016720
6
Locked
40.3
1677224
1000335
7
Locked
40.3
1689083
966035
8
Locked
40.3
1666397
621149
9
Locked
40.9
1628546
1006025
10
Locked
40.3
1691128
181223
11
Locked
40.3
1751978
539029
12
Locked
40.3
1591576
921336
13
Locked
40.9
1670071
650900
14
Locked
40.3
1697547
339207
15
Locked
40.3
1758301
721124
16
Locked
40.3
1792479
184277
17
Locked
40.3
1721500
492825
18
Locked
40.3
1259167
45108
19
Locked
40.3
549363
2297
20
Locked
40.3
11432
654
21
Locked
38.9
1723802
571056
22
Locked
38.9
1551696
933786
23
Locked
40.3
1590321
883871
24
Locked
40.3
1803425
299132
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Password
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Upstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
Symbol Rate (ksps)
Modulation
Channel ID
1
43100000
43.3
5120
64 qam
2
2
23600000
41.3
5120
64 qam
5
3
30100000
41.8
5120
64 qam
4
4
36600000
42.3
5120
64 qam
3
5
49600000
43.8
5120
64 qam
1
Upstream bonded channels
Channel
Channel Type
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts
1
ATDMA
0
0
2
0
2
ATDMA
0
0
10
0
3
ATDMA
0
0
2
0
4
ATDMA
0
0
5
0
5
ATDMA
0
0
6
0
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Password
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
87dsfd;kfoA,.iyewrkldJKDHSUBs
Primary Downstream Service Flow
SFID
4546
Max Traffic Rate
402500089
Max Traffic Burst
42600
Min Traffic Rate
0
Primary Upstream Service Flow
SFID
4545
Max Traffic Rate
38500089
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
BestEffort
Refresh data
Network Log
Time
Priority
Description
06/02/2023 13:56:45
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:56:44
critical
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:56:5
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:56:5
critical
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:53:45
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:53:45
critical
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:43:46
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:43:46
critical
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:43:26
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:43:26
critical
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:42:46
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:42:46
critical
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:41:46
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:41:46
critical
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:39:46
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 13:39:46
critical
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2023 23:52:8
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2023 23:52:8
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2023 23:52:8
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2023 23:05:54
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;