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unstable broadband connection

Hello all, The last few weeks my internet connection internet has been rubbish.

I'm supposed to be getting 100mb and only seem to be getting around half of that. Not only that, the worst part is it cuts out every 10 minutes.

is their a quick fix i can do? please bear in mind im not very technical minded with packets and pings which i read about 😁

The attached graphs are from last couple of days.

hoping someone a moderator can jump in and help me please.

Thank you, Steve 👍Capture 2.PNGCapture.PNG

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Re: unstable broadband connection

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
443000000
Locked
Ranged Upstream Channel (Hz)
32600012
Locked
Provisioning State
Online
 
 
 
 
 
Network LogTime Priority Description
04/02/2020 01:32:19ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2020 12:57:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2020 12:58:27ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2020 12:59:51ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2020 12:59:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2020 17:27:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2020 16:43:34ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2020 19:06:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2020 06:19:32ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2020 10:10:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 06:51:38ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 12:37:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 19:30:4ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 00:07:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 01:49:17ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 06:40:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 07:21:6ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 08:08:33ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 08:08:33noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2020 18:42:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
dsfd;kfoA,.iyewrkldJKDHSUBsgvca69


Primary Downstream Service Flow
SFID16865
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID20972
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Re: unstable broadband connection

monday.PNGsunday.PNG

 

these are from last couple of days 

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Re: unstable broadband connection

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1443000000-1.538256 qam37
2251000000-0.240256 qam15
3259000000-0.540256 qam16
4267000000-0.740256 qam17
5275000000-0.740256 qam18
6283000000-0.440256 qam19
7291000000040256 qam20
82990000000.240256 qam21
93070000000.540256 qam22
103150000000.540256 qam23
113230000000.740256 qam24
123470000000.540256 qam25
133550000000.540256 qam26
143630000000.240256 qam27
15371000000040256 qam28
16379000000040256 qam29
17387000000-0.240256 qam30
18395000000-0.240256 qam31
19403000000-0.540256 qam32
20411000000-0.738256 qam33
21419000000-1.238256 qam34
22427000000-1.540256 qam35
23435000000-1.538256 qam36
24451000000-1.738256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9700
2Locked40.9340
3Locked40.3470
4Locked40.3480
5Locked40.3370
6Locked40.3370
7Locked40.3410
8Locked40.3200
9Locked40.3230
10Locked40.3190
11Locked40.3110
12Locked40.3190
13Locked40.9310
14Locked40.3510
15Locked40.9470
16Locked40.3340
17Locked40.3210
18Locked40.3240
19Locked40.3590
20Locked38.9720
21Locked38.9430
22Locked40.3440
23Locked38.9380
24Locked38.6840

 

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000124.825512064 qam5
2393999964.825512064 qam4
3462000214.8512064 qam3
4537000434.85512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: unstable broadband connection

Hi stephencantwell,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issues you're having. 

 

I have taken a look over our side and am unable to see anything that stands out as affecting the service.

 

Can you confirm if this issue is over Wired & Wireless connections? Do you have any devices that are within a metre radius from the hub? 

 

^Martin

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