This morning (30/06/2021) at just after 9am, I found that I lost all broadband and tv services in my area CT179LD. This was apparently a planned outage. However it can't have been planned because I would have been notified of it in advance right? ...
I lost a whole day of work, and my employer expects me to book holiday to make up for it.
why is this work necessary during the week between 9-5 ?
Why was advanced noticed of this "planned outage" not given so that I could plan work around it?
This is not the first time this has happened.. but I have now had enough. How can I complain and get some compensation? (or better still ensure I also get advanced notification of any "planned" outages!!)
In addition colleagues of mine suffered this yesterday in nearby locations to myself also planned
Engineering work should certainly take place during the daytime on weekdays, so that the primary residential service of entertainment and gaming is not interrupted at the times when most people want to use them.
If working from home is so important, either get a business line or at least get a backup service by mobile data.
Ok so if I now reword my post to I paid in advance for tv and internet services from VM that give me 24/7/365 days a year access.
I expect that at the very least I would get advanced noticed of planned work. This is planned work so if you don't tell me and just cut of my supply I expect to be compensated for the lack of services. All my other services to my property, i.e. water, gas and electricity don't have planned outages without prior notifications. I deem internet as an essential service everything is now done online...
Whatever I choose to use my internet connection for (especially for domestic use, which includes creating vpn connections into work networks btw ) I have a service contract with VM. This means if you chop my services without warning.... that means I get that money back. I pay for a service which provides internet not random chopping of services without prior notice.
"2. We may upgrade and update the network, equipment and the services from time to time. We will give you notice beforehand where we reasonably can if we believe such an update may materially affect your service."
As to what is reasonable, is for VM to answer. I'd be minded to agree that - in the current climate of WFH being common - there should be some prior notification of all-day outages. However, and this depends what the nature of the works was, outage windows are very often many times longer than necessary, to allow for overruns, rollbacks and unplanned eventualities. It is rare for them to genuinely be all-day.
Legally, you will be very lucky to get any financial rebate for outages like this.
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