Menu
Reply
Mintman
  • 12
  • 0
  • 0
Joining in
194 Views
Message 1 of 7
Flag for a moderator

three problems

 I need a new coax cable as mine is damaged I requested one a week ago was told one will be posted to me.

I cannot get into Virgin Media site as my Primary account is a NTLworld one and is not recognised.

I was promised a V6 box to replace my old Tivo box but as above none of these have happened.

I have called many times but with no joy whatsoever 

0 Kudos
Reply
Mintman
  • 12
  • 0
  • 0
Joining in
137 Views
Message 2 of 7
Flag for a moderator

no reply to my questions

I posted three problems yesterday no one got back in touch

0 Kudos
Reply
Mintman
  • 12
  • 0
  • 0
Joining in
131 Views
Message 3 of 7
Flag for a moderator

Re: three problems

No reply for me?

0 Kudos
Reply
Anonymous
Not applicable
124 Views
Message 4 of 7
Flag for a moderator

Re: no reply to my questions

the post you made 15 hours ago.
Wait for a reply. It takes VM staff about a week to reply
0 Kudos
Reply
LittleMick73
  • 4.94K
  • 514
  • 841
Superstar
120 Views
Message 5 of 7
Flag for a moderator

Re: no reply to my questions

Hi if you want an immediate response, you will need to phone. Regards Micky
0 Kudos
Reply
gary_dexter
  • 30.62K
  • 1.9K
  • 4.07K
Alessandro Volta
118 Views
Message 6 of 7
Flag for a moderator

Re: three problems

A rep will reply in 5-10 days.

Or you can call in.

Please do not bump posts.

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Beth_G
  • 3.15K
  • 197
  • 309
Forum Team
Forum Team
38 Views
Message 7 of 7
Flag for a moderator

Re: three problems

Hi Mintman,

 

Thanks for posting on the Community Forums.

 

I'm sorry to hear you have a few issues, I'll be more than happy to look into getting these resolved for you. I've found your account, however I'm struggling to get the coax sent out to you as I'm greeted with an error I'm afraid. Would you be happy for me to arrange an engineer visit for you so the cables can be replaced that way?

 

In regards to your My Virgin Media account issue - are you still able to access the old NTL World email account? Have you also tried resetting your My Virgin Media password online to see if that helps?

 

Lastly, did the team advise why they able to upgrade your tivo box to a V6? Was this part of a package upgrade you requested or something else?

 

Many thanks,

 

Beth

0 Kudos
Reply