on 14-01-2022 18:11
Hello everyone, here goes....tried everything to access eurocarparts site but nothing works, even spent 1hr 30 mins onto virgin through customer service then eventually technical. works fine on my 02 data via mobile but cant access on wifi through tablet, mobile or laptop. i was advised to trun off websafe, that didnt work, he suggested putting a pin in the back of the router for 30-40 secs to return hub back to default, that didnt work either. this is my first post, i'm a newbie
on 14-01-2022 18:57
Hi all....ok i'm thinking it has something to do with security settings but, everything i've been advised to do hasn't worked. I cannot access eurocarparts website. it comes up with a message saying site cannot be reached. When i hover over the symbol (circle with exclamation mark) just before the https in address bar it says "view site information" if i left click the circle it shows a red triangle and a message saying "your connection to this site is not secure" I have been advised by tech support to try websafe settings, done that didn't work, then they said put a pin in the back of the hub for 30-40 secs to return it to default. Its definitely not the laptop or my mobile or my tablet cos they dont work either via the wifi. i can access it on my phone using my data with 02 no problem
anyone come across this before? and has there been a solution?
on 14-01-2022 20:43
Try changing your DNS then try again
on 14-01-2022 21:36
on 14-01-2022 21:37
Yes. So change the DNS on one of your devices then see if it works.
on 14-01-2022 23:49
on 15-01-2022 14:45
Site cannot be reached is the issue here not security; i.e. to establish an authenticated / secure connection the site must first be reachable.
Are you going to https://www.eurocarparts.com or another address; if another post it here?
Does the issue occur when using your browser's Incognito / Private browsing mode?
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on 16-01-2022 14:53
Hi labtec2000
Thanks for your post
Can we please take the exact address for the website
Have you tries an alternative browser?
Gareth_L
on 17-01-2022 10:38
Hi @labtec2000
Welcome to our Community Help Forum 🙂
Thank you for making this post regarding accessing the eurocarparts site on a WiFi connection. Have you tried changing your DNS settings as the community advised?
Have you also tried clearing your cache and deleting your cookies?
Let me know how you get on after this!
Kind regards,
Serena
on 17-01-2022 12:21