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telephony disabled Superhub 4 Tech support don't know how to fix

This superhub 4 has its own 2nd line support team who are the only ones allowed to play with the hub! 

 

My telephone is not enabled within the hub dashboard and is socket is plugged in to port 1.

Please note, I paid £35 for setup and it's not set up (this is not the only thing not working).

Can I be flagged for a refund, compensation and above all, giving me all 3 services.

 

MODS, help me.

 

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Very Insightful Person
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Re: telephony disabled Superhub 4 Tech support don't know how to fix

It's quite common, they raise a ticket and it gets resolved within 24hours

I work for Virgin Media and my posts are my own opinions
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Re: telephony disabled Superhub 4 Tech support don't know how to fix

Yes, normally quite quick with a signal being pushed but they won't do it with this new hub? Very frustrating.

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Re: telephony disabled Superhub 4 Tech support don't know how to fix

Good Morning @pgould1972 

 

Welcome back to the community.  Thank you for your post. 

 

Really sorry to hear that you have had some issues there. 

 

Please could you confirm for us, Has this been raised with our second line team? Have you had any improvements since your tweet? 

 

Kind Regards 

Zak_M  

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