Virgin Media Community

[footinfront]

nothing being worked on around my area as far as i know. Thanks

[Travis_M]

Hi @footinfront

Thanks for posting on our community forum

Sorry to hear about your issue, how has your connection been over the weekend? Have you noticed any improvement?

Regards

[footinfront]

hello travis. sorry about the delay in my reply, i have now stripped my hub back to basics ( no other connections ) and latency seemed to get low, i am now in the process of trying to rule out tp link powerline and tp link wifi extender and my dvr box ( cctv )  i have spoken to pc world about tp link but its got to be trial and error to figure out which item is giving me the high latency results. hope i can sort it out soon. if i get no joy i will have to ask for the hub to be replaced, had it for years. i shall post my results a.s.a.p. thanks

[Ayisha_B]

Hi @footinfront,

Thank you for coming back to us.

I've ran some checks on our systems and haven't been able to identify any issues with your broadband.

If it's just WiFi you are having problems with these tips may help - WiFi not working and How to Improve WiFi 

I'd also recommend downloading our Connect app if you haven't already. When installed, you can do a wireless scan in the property. This scan will optimise the connection where possible to do so. It'll also check for any coverage blackspots in the property and if a WiFi Pod is needed, you'll be prompted to order one.

Let us know how you get on so we can offer further support if needed.

All the best 🙂
 

[footinfront]

i have no problem with wifi at my address. my problem has been high latency. i have discarded the tp wifi extender causing the latency because i connected another laptop to the extender with very little latency showing up on the thinkbroadband graph. next i shall have to connect my dvr via my tp link power line and check the results. i shall post results a.s.a.p thank you.

[footinfront]

Ayisha_B please read the pm i sent you and reply many thanks.

[Ayisha_B]

Thanks for your PM @footinfront and apologies for any alarm caused.

We can locate your details from your Forum info - that is how I was able to run some checks on your equipment 🙂

Hope that clarifies things.

Many thanks

[Lee_R]

Hi @footinfront thanks for getting back to us.

Do you require any further assistance from our team?  

Regards

Lee_R

[footinfront]

Many Thanks to all help with my issues, for now its seems that my broadband has settled down, but i would like to add that my hub is starting to get warm to touch, but as my connection has been tested, i'll just have to wait till my my hub or connection falls over again. Thanks and i'll be back ( to coin a phrase)

https://www.thinkbroadband.com/broadband/monitoring/quality/share/96836d14ba1c65cecf0fdf803f9b9d53f42db346-28-05-2022

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fd42ac25da8da363cd68028b1e507fe49a5146ac-29-05-2022