Virgin Media Community

[footinfront]

hello all just a quick question. i had a visit from a engineer last week to correct my connection issues, all went well for a couple days. now my wifi connection seems to be playing up. i seem to get wifi connection one minute then it drops out. i phoned vm tech, and after explaining my problem i got a call from a engineer and he told me that my hub has not got any connection issues ( no drop outs) also he asked what i connect to my network. after i explained that i connect 2 phones / 3 sonos speakers / sky q box / 2 tp link and a alexa he told me that i am connecting to many items to the network. also that sky q box should not connect to virgin?? . now my question is can the hub report all status ok, but not send out a wifi signal? or send out a intermitant wifi signal? hope someone understands all this. many thx.

[Kain_W]

Hi footinfront,

Thanks for posting your concerns and welcome back to the community.

Apologies for the Wi-Fi issues, may I ask are all devices facing this problem?

Also is this occurring within the same room as the Hub?

Let us know,

[footinfront]

Thanks for the reply. i can say all rooms lose wi fi connection, all devises lose connection i have been running think broadband monitor and i seem to be getting really bad latency i have had a engineer to my home when he left all was well for around four days, since then i have had to do re-set quite a few times ( soft and full ) i can post graphs to you may see what going on. thanks.

09/05/2022 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/f8df162f5d8674f76c7ce253f3fa20abda0b9b21-09-05-2022][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/f8df162f5d8674f76c7ce253f3fa20abda0b9b21-09-05-2022.png[/img][/url]

13/05/2022 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/0dab48ea0c27b14e6730b69d8b9e60475dea5b70-13-05-2022][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/0dab48ea0c27b14e6730b69d8b9e60475dea5b70-13-05-2022.png[/img][/url]

[footinfront]

14/05/2022 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/5802d8ec417c03abca5f021fe5462a4f52320b54-14-05-2022][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/5802d8ec417c03abca5f021fe5462a4f52320b54-14-05-2022.png[/img][/url]

15/05/2022 switched hub off sun night was getting red arrows and huge latency 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/39c2eed263895fcf39f323d8aff4fffcae595506-15-05-2022][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/39c2eed263895fcf39f323d8aff4fffcae595506-15-05-2022.png[/img][/url]

[footinfront]

17/05/2022 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/cec12f45aad22d1fa0afa5cc12d4cc9bc9b6ab7a-17-05-2022][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/cec12f45aad22d1fa0afa5cc12d4cc9bc9b6ab7a-17-05-2022.png[/img][/url]

hope you can shed some light as to what's going on. thanks again 

[footinfront]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/cec12f45aad22d1fa0afa5cc12d4cc9bc9...

[footinfront]

09/05/2022 https://www.thinkbroadband.com/broadband/monitoring/quality/share/f8df162f5d8674f76c7ce253f3fa20abda...
13/05/2022 https://www.thinkbroadband.com/broadband/monitoring/quality/share/0dab48ea0c27b14e6730b69d8b9e60475d...

[footinfront]

14/05/2022 https://www.thinkbroadband.com/broadband/monitoring/quality/share/5802d8ec417c03abca5f021fe5462a4f52...
15/05/2022 https://www.thinkbroadband.com/broadband/monitoring/quality/share/39c2eed263895fcf39f323d8aff4fffcae...

[footinfront]

17/05/2022 https://www.thinkbroadband.com/broadband/monitoring/quality/share/cec12f45aad22d1fa0afa5cc12d4cc9bc9...

[Hayley_S]

Hello @footinfront,

Welcome back, thanks for posting.

I am sorry for the issues with your service.

I can you please tell me if you have been informed of any work being done in your area? 

Many thanks,