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southampton so18

god all day its just on off on off last few days been loosing internet i check the virgin service number no faults my downstream is 38db whats going on

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Alessandro Volta
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Re: southampton so18

Wired? Wireless?


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Re: southampton so18

both wired and wireless  iv restarted the router and reset it didnt help i notice when i check services on app there a tv fault but nothing wrong with broadband  might be linked might not but last few days and even last week  it goes off for few hours but today its been off  most of the day comes back for 30mins if im lucky 

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Re: southampton so18

Hello

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and paste from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

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Re: southampton so18

Screenshot_20201112-022318_Samsung Internet.jpg

Screenshot_20201112-022332_Samsung Internet.jpg

Screenshot_20201112-022344_Samsung Internet.jpg

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Re: southampton so18

agaij no internet i posted pics

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Re: southampton so18

Post the logs as text 


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Re: southampton so18

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

 

3.0 Downstream channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
8	194750000	3.900002	38.983261	QAM256	8
1	138750000	4.099998	38.605377	QAM256	1
2	146750000	5.599998	40.366287	QAM256	2
3	154750000	4.099998	38.983261	QAM256	3
4	162750000	3.500000	38.983261	QAM256	4
5	170750000	3.900002	38.983261	QAM256	5
6	178750000	3.799999	40.366287	QAM256	6
7	186750000	4.000000	40.366287	QAM256	7
9	202750000	2.200001	38.983261	QAM256	9
10	210750000	3.900002	38.983261	QAM256	10
11	218750000	4.400002	38.983261	QAM256	11
12	226750000	2.400002	38.983261	QAM256	12
13	234750000	3.200001	38.983261	QAM256	13
14	242750000	4.199997	40.366287	QAM256	14
15	250750000	4.199997	38.605377	QAM256	15
16	258750000	3.000000	38.983261	QAM256	16
17	266750000	4.500000	40.366287	QAM256	17
18	274750000	4.199997	40.366287	QAM256	18
19	282750000	5.300003	40.366287	QAM256	19
20	290750000	5.500000	40.946209	QAM256	20
21	298750000	5.000000	40.366287	QAM256	21
22	306750000	3.099998	40.366287	QAM256	22
23	314750000	3.000000	38.983261	QAM256	23
24	322750000	4.300003	40.366287	QAM256	24
25	402750000	5.300003	40.946209	QAM256	25
26	410750000	5.599998	40.946209	QAM256	26
27	418750000	5.800003	40.946209	QAM256	27
28	426750000	6.000000	40.366287	QAM256	28
29	434750000	6.300003	40.366287	QAM256	29
30	442750000	6.000000	40.366287	QAM256	30
31	450750000	6.500000	40.946209	QAM256	31

3.0 Downstream channels
Channel	Lock Status	RxMER (dB)	Pre RS Errors	Post RS Errors
8	Locked	0	0	0
1	Locked	20269513	20	0
2	Locked	1115528098	0	0
3	Locked	21186492	0	0
4	Locked	20120189	0	0
5	Locked	20319635	0	0
6	Locked	19728370	0	0
7	Locked	11675406	0	0
9	Locked	12610990	0	0
10	Locked	11782197	0	0
11	Locked	12236919	0	0
12	Locked	13076770	0	0
13	Locked	1102482730	0	0
14	Locked	11562560	0	0
15	Locked	1065793580	0	0
16	Locked	1043763865	0	0
17	Locked	12813502	0	0
18	Locked	12019899	19	0
19	Locked	12914508	0	0
20	Locked	11892992	0	0
21	Locked	13094967	0	0
22	Locked	12567583	0	0
23	Locked	12762338	0	0
24	Locked	38574748	0	0
25	Locked	39552765	0	0
26	Locked	39754962	0	0
27	Locked	39677858	0	0
28	Locked	39176786	0	0
29	Locked	40107677	0	0
30	Locked	39618570	0	0
31	Locked	257052380	0	0




3.1 Downstream channels
Channel	Channel Width (MHz)	FFT Type	Number of Active Subcarriers	Modulation (Active Profile)	First Active Subcarrier (Hz)
33	96	4K	1880	QAM4096	759


3.1 Downstream channels
Channel ID	Lock Status	RxMER Data (dB)	PLC Power (dBmV)	Correcteds (Active Profile)	Uncorrectables (Active Profile)
33	Locked	
3.9	76446717	0


3.0 Upstream channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	32600000	48.520599	5120 KSym/sec	64QAM	5
2	46200000	48.270599	5120 KSym/sec	64QAM	3
3	39400000	47.770599	5120 KSym/sec	64QAM	4
4	60300000	50.520599	5120 KSym/sec	64QAM	1



3.0 Upstream channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	US_TYPE_STDMA	0	0	353	12
2	US_TYPE_STDMA	0	0	353	12
3	US_TYPE_STDMA	0	0	353	12
4	US_TYPE_STDMA	0	0	353	12

 



 
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