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solid white light no internet

Internet went down over night. We have a solid white line and have rebooted twice but no internet. Cant pick up any Wifi nor the internet using an ethernet cable. Any thoughts?

Thanks

 

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Alessandro Volta
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Re: solid white light no internet

Try a reboot to see if the Hub can renegotiate a better connection using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 10 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your connection again.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: solid white light no internet

Thanks Tried that - waited 20 minutes in fact but still no joy.  Any other thoughts?

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Alessandro Volta
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Re: solid white light no internet

Double check that it isn't a 'light yellow' colour.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: solid white light no internet

thanks again Mike.  The light is white though and solid.

We checked via the link and the phone and we are told that there are no local issues.  Very confused!

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Alessandro Volta
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Message 6 of 7
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Re: solid white light no internet

It won't show errors until enough people report an issue.

Time to contact VM ...

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: solid white light no internet

Thanks again Mike.  Frustrating but appreciate your help.

 

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