What does this mean?
That means you have a crap connection.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
A Guru will be along soon to decipher the info.
Cable Modem Status
Acquired Downstream Channel (Hz)
Ranged Upstream Channel (Hz)
Update in progress
No Ranging Response received - T3 time-out;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;
B-INIT-RNG Failure - Retries exceeded;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;
Lost MDD Timeout;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;
LAN login Success;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;
Downstream bonded channels
Pre RS Errors
Post RS Errors
Upstream bonded channels
Symbol Rate (ksps)
Maximum Number of CPEs
Primary Downstream Service Flow
Max Traffic Rate
Max Traffic Burst
Min Traffic Rate
Primary Upstream Service Flow
Max Concatenated Burst
Figures are empty due to no internet connection...
You need to contact VM to report your problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
In the meantime it may be a good idea to carry out a factory reset on the Hub …
DO NOT DO THIS if the password on the base of the Hub is not legible or missing.
Instructions for Hub 3
Disconnect all unneeded ethernet cables from the rear of the Hub.
With the Hub Powered on use a paperclip or similar and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once a steady white and no other lights are illuminated check your system again.
Good Morning Labrajaws,
Thanks for your post on our Community Forums and I'm sorry to see you've been experiencing issues with your broadband connection.
Can you please advise me if you've performed the pin hole reset and if this has improved the connection?
I've attempted to search for your account, to take a closer look at the stats of the hub, but have been unable to find it via your profile