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solid Green status light and flashing green arrows

What does this mean?

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8aa2e83671784be167db492643737ca4f260ca76-05-08-2020
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Re: solid Green status light and flashing green arrows

That means you have a crap connection.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: solid Green status light and flashing green arrows

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

179000000

Ranging

Ranged Upstream Channel (Hz)

Update in progress

undefined

Provisioning State

Offline

 

 

Network Log

Time

Priority

Description

01/01/1970 00:13:47

critical

No Ranging Response received - T3 time-out;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:13:45

Warning!

B-INIT-RNG Failure - Retries exceeded;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:13:22

Warning!

Lost MDD Timeout;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:12:1

critical

No Ranging Response received - T3 time-out;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:11:35

Warning!

Lost MDD Timeout;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:07:34

critical

No Ranging Response received - T3 time-out;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:07:32

Warning!

B-INIT-RNG Failure - Retries exceeded;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:05:26

critical

No Ranging Response received - T3 time-out;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:05:23

Warning!

Lost MDD Timeout;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:03:47

critical

No Ranging Response received - T3 time-out;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:03:18

Warning!

Lost MDD Timeout;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:34

critical

No Ranging Response received - T3 time-out;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:27

Warning!

Lost MDD Timeout;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:34:21

critical

No Ranging Response received - T3 time-out;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:34:20

Warning!

B-INIT-RNG Failure - Retries exceeded;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:34:17

notice

LAN login Success;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:29:0

critical

No Ranging Response received - T3 time-out;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:28:12

Warning!

Lost MDD Timeout;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:27:31

critical

No Ranging Response received - T3 time-out;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:27:29

Warning!

Lost MDD Timeout;CM-MAC=***MAC-ID***;CMTS-MAC=***MAC-ID***;CM-QOS=1.1;CM-VER=3.0;

 

 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

179000000

-24.5

27

256 qam

6




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

27.4

23685072

700777

 

 

Refresh data

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

 

 

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

 




Primary Downstream Service Flow

SFID

Max Traffic Rate

Max Traffic Burst

Min Traffic Rate




Primary Upstream Service Flow

SFID

Max Traffic Rate

Max Traffic Burst

Min Traffic Rate

Max Concatenated Burst

Scheduling Type

 

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Re: solid Green status light and flashing green arrows

Figures are empty due to no internet connection...

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Re: solid Green status light and flashing green arrows

You need to contact VM to report your problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.

In the meantime it may be a good idea to carry out a factory reset on the Hub …

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: solid Green status light and flashing green arrows

Good Morning Labrajaws,

 

Thanks for your post on our Community Forums and I'm sorry to see you've been experiencing issues with your broadband connection.

 

Can you please advise me if you've performed the pin hole reset and if this has improved the connection?

 

I've attempted to search for your account, to take a closer look at the stats of the hub, but have been unable to find it via your profile

 

Kindest regards,

 

David_Bn

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