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sloww non existent speed

Hi all i have been having the same problem for 3 weeks. Very slow non existent speeds with a wired connection and wifi, I was told to post here as the agents have no clue what they are talking about.

I have the Hub3 with a 100mbps tariff

I am so angry right now i am told the same thing all the time, i even went and bought new cables which set me back over £20 and that didn't do a thing. I took my laptop to a friends house only a few doors away on the same tariff as i am and it was fine, i was getting 100mbps via wired and over 70mbps on wifi. So it isn't my laptop or cables. went home tried again and i am not even getting 20mbps on a wired connection and only 25mbps on wifi. Still no call back as previous agree with another agent on Tuesday morning. I have tried calling a few times and cannot get through after 1hr.30min on hold. 
 
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Alessandro Volta
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Re: sloww non existent speed

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: sloww non existent speed

After almost 4 weeks of the same problem and Virgin saying there is nothing wrong I finally managed to get an engineer out and he found a fault with the box, It is working fine now. 

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Forum Team
Forum Team
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Re: sloww non existent speed

Hi paul0001,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the broadband issue you had. I'm glad to hear that has been resolved for you now. 

 

^Martin

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