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router - resets every night

simonwray
Joining in

hi my router resets itself every night at around midnight been doing this for month or two getting frustrating now 

 

 

[MOD EDIT: Subject title changed for clarity]

49 REPLIES 49

Thanks for coming back to us simonwray, have you been able to try a pin hole reset of your hub? 

Kind Regards,

Steven_L

yes i did the full reset and it's still doing it 🤬

so it did it on old hub did hard reset on that and two engineers out still

did brand new hub hard resets on that and problem is still there  

B3319FDC-EF36-494F-8945-DB247623F166.jpeg

Adduxi
Very Insightful Person
Very Insightful Person

You need to setup a BQM to monitor and record the incoming VM circuit.   www.thinkbroadband.com/ping

This monitors your Hub connection 24 X 7 and is free.  When you have it setup, post the link to the shared live graph so we can comment.

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www.thinkbroadband.com/broadband/monitoring/quality/share/758f241b53d46e6107ef1678dd62443de5e7a289]My Broadband Ping[/url]

 wont let me share the link 

think this is correct link 

 

  not sure uk if this link will work 

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/843e8a20e287fcb9db11194d6965845c981dfa8c-13-03-2023]My Broadband Ping[/url

 

Yeah, so around 2am is when they like to fiddle around with your network, it's common.

Annoying isn't it?

it's every night been like it for 1.5 months now 

Hi @simonwray 

 

Thanks for your response

 

We do update the hubs firmware throughout the night which is causing the short drop outs, I do apologise for any inconvenience this may cause.

 

Regards

Travis_M
Forum Team

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it's every single night surely that's not right for internet to go down other friends and family virgin doesn't do this???

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/ab5bde5902c503c269ece66295132be6729e10aa]My Broadband Ping[/url]

 

 

here is live data