router - resets every night

[simonwray]

hi my router resets itself every night at around midnight been doing this for month or two getting frustrating now 

[MOD EDIT: Subject title changed for clarity]

[legacy1]

VM might be doing maintenance in your area.

or you can see if it does it in modem mode?

[simonwray]

how can i check if it's modem doing it 

[legacy1]

https://www.virginmedia.com/help/broadband/reboot-or-reset-hub

[Kain_W]

Hi there simonwray,

Thanks for your post and welcome back to the community.

Apologies for any issues faced, how long is the router taking to reboot?

Also is it happening in the day at all?

Let us know,

[simonwray]

ok i followed some advice on here did a hard reset on router touch wood it seems to have stopped rebooting if it starts again will

follow  up in my post 

[Molly_T]

Hi Simonwray👋, thank you for returning to the thread to keep us updated! 

Although you responded on Tuesday advising the issues have cleared, and have not returned to the thread I have just had a quick check on our systems (You can view this yourself here 👉 samknows.com/realspeed) and it does sadly appear your router is still resetting once daily. I'd like to try pre-emptively offer some help with this as I think at this stage it may be best if we get someone sent out to you to investigate further. I am going to send you a PM now to confirm a few details and get this arranged for you. 

If you check your Inbox in the top right corner of the page 📩 you will find my PM offering help. 

We can return to this public thread with another update when possible! Thank you for your patience in the meantime. 

All the best. 

[Molly_T]

Hi All 👋 Just returning to update this public thread. 

Thank you to Simonwray for PMing with me ✉. An appointment has now been booked to further investigate these issues and get the hub replaced if needed! You can view and manage appointments via your My Virgin Media account here 👉 virg.in/myVM. If you have any issues and need to reschedule your appointment please let us know and we will do our best to help get this sorted!

Hopefully the appointment goes well and resolves the issues you have been having, but please do return to this thread to let us know if not! We can then pick things back up and continue to offer support. 

Wishing you all the best 🌞

[simonwray]

had an engineer out on monday where he located the issue was fixed however it's still

doing it 

[Vikki_M]

Hi @simonwray 

Thank you for the update.

I have taken a look at things from our side and can see you have an engineer appointment soon. 

I do hope this goes well and the issue is resolved.

Please do let us know how the visit goes.