red light router

[sue0669]

solid red light on front of router sitting in a well ventilated position Wi-Fi very poor unless in same room and still then says connected but isn't tried turning off and leaving restarting but still the same been like this for few weeks now 

[Paul_DN]

Hi sue0669,

Thank you for reaching out to us in our community and welcome back, it has been quite a while, hope you have kept well.

Sorry to see you have a red light on your Router and that your WiFi connection has become poor, so I can look further into this and get this resolved for you, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi sue0669,

Thank you for joining me in a private chat and for clearing security, as advised a technician has been booked, if needed you can cancel or reschedule Via your Online Account, please make sure someone over 18 is home, if the appointment is missed there may be a £20 callout charge added.

Regards

Paul.