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red light on virgin media hub

Joining in


I’m having similar problems (and struggles getting through on the phone) so thought I’d try here. Have checked all the connections and tried rebooting the hub, and gone through the things that were suggested here, but the solid red light has stayed for a few days now. The hub’s about three years old at this stage.

It’s quite important to have WiFi since I work from home, so thought trying for help here as well would be worth the attempt. 

Would appreciate any help that can be provided!


Forum Team
Forum Team

Hi Ahter12 👋🏼.

Thank you for posting and welcoming you onto our community forum 😊

Sorry to see your hub light is on red and you are having issues with your WIFI ☹.

I will have to have a look into this for you, please can you join me on private message.

Please watch out for the envelope ✉.

Thank you.   

Ari - Forum Team

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