Virgin Media Community

[Jonhorrocks81]

Hi my hub 3 has a solid red light but is not hot and isn't placed in a hot area is there another issue that may be causing this?

[Zoie_P]

Hi @Jonhorrocks81,

Thank you for your post and welcome to our forums 👋

I am so sorry to hear you have red lights on your hub. Please can you confirm for me if you have rebooted the hub since the lights stated red, please keep us posted on this as if you have and still have the lights you will need a tech appointment 📅
Zoie

[Jonhorrocks81]

yeah ive rebooted it a few times as the light has been red for some time now.

[Kath_F]

Hi Jonhorrocks81,

Thanks for coming back to us on this one. 

I'm sorry to hear that after the reboot the red light persists. 

We won't be able to fix this remotely so I would like to arrange a hub replacement for you and we need an engineer to come out to do this. I just need to confirm the address to move forward on this.

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi Jonhorrocks81,

Thanks for coming back to me via private message to confirm your information. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Lets us know how the appointment goes. 

Take care.