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received pre-contract email but nothing else has been sent to me like welcome email or information

Joining in

Got my "pre contract" documents in email last week.  Today I rang Virgin, pre contract team to schedule an engineer. They could not help me as I had no account number. But I received no other emails, no letters. Will I get one or will my order not arrive? i need to set up my account as soon as possible - we need wifi in our house to work!


Problem sorter

Hi @claudiarogers 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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