received email you have 3 pods but i got only 2? where is the 3rd pod plz

[atiq]

received email you have 3 pods but i got only 2? where is the 3rd pod plz

i request 3rd podt  in august and last week i received email saying you upgradeaccount to 3rd pod but have 3rd plzcan you check thanks

[Kath_F]

Hi atiq, 

Thanks for taking the time to post in our Community. ⭐

We're sorry to hear there has been some confusion with your package. When you have the WiFi Max service, you can have up to 3 pods if they're needed. 

This is something we can certainly check for you to see how many are currently showing on your account but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,