Despite "letting Virgin know" that I need a pod, I am still unable to do so. I have spoken (at cost) to customer services several times, once even confirming that a second pod would be sent out to me. However, I'm still unable to get a second pod.
Background
I have the 500Gig internet but parts of my house, which is old was only getting about 20Mb.
So, I recently ordered the Intelligent Wifi pods for an additional £5. When I ordered them, I was told I have 30 days to test them out before being able to cancel. Initially, I wanted to connect up an Ethernet cables so that I could use as a powerline adapter due to the walls being quite thick in my house. I was told by the sales guy that he also agreed that this would be a good idea and that's what he actually does.
However, I have been unable to get a second, let alone a third Intelligent Wifi pod.
I have spent literally hours and about £50 in phone charges trying to resolve this problem, even filling in a complaint form. However, no response and no second pod.
Very unhappy with the customer service and the CLEAR promise on the website.
