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miggyfan
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quality of service

Hi,

I'm working from home and am using VoIP. The quality of service is unreliable and I cannot do my job. I have called the telephone number and carried out remedial action but the service is still intermittent. I keep losing my customers. There are works in my area and each day in told issues will be resolved by 12pm. They're not.

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Z92
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Message 2 of 17
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Re: quality of service

If there is work going on in your area then no engineer will call until the work is complete. 

Likewise, if you using a residential service for business purposes then you are out of luck there also as the residential service has no quality guarantee. 

A fair amount of us that using VM for working from home have multiple redundant broadband providers for this exact reason as if we don't have reliable internet we don't get paid. 

miggyfan
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Message 3 of 17
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Re: quality of service

I take it by "multiple redundant broadband providers" means you have several accounts?

I have fibre to the cabinet. Would any other providers on ADSL provide a more reliable service?

If so, why am I paying Virgin for super fast speeds especially as they have put my package price up mid-deal?

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gary_dexter
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Message 4 of 17
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Re: quality of service


@miggyfan wrote:

I take it by "multiple redundant broadband providers" means you have several accounts?

I have fibre to the cabinet. Would any other providers on ADSL provide a more reliable service?

If so, why am I paying Virgin for super fast speeds especially as they have put my package price up mid-deal?


Again, because you’re on a residential service that’s meant for browsing, gaming and general use etc.


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Z92
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Message 5 of 17
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Re: quality of service

Yes, I pay both VM and BT for my internet access, plus I also have 4G broadband just in case both are down. 

VM are good for the speed, BT is good for low latency, but neither are 100% reliable, hence why I use 2 for working from home. For a residential connection either on it's own would be fine, but I can't afford to be without internet and prefer multiple providers over a business connection. 

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jpeg1
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Message 6 of 17
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Re: quality of service

You're running a business, so get a business line.  It's what they are for. You'll get a guaranteed service level.

sayekm
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Message 7 of 17
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Re: quality of service

I think business line its still 24h turnaround time for engineer visit.

If someone is happy to pay for 2 ISP maybe loss of income for every moment internet is down for them.




xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
M200 Oomph - 5GB SIM + 3 extra SIM family plan - BT whole Wi-Fi - Sky Q
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Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.
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sayekm
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Message 8 of 17
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Re: quality of service

You could consider upgrading your data allowance on you mobile phone and use as Wi-Fi hotpot.



xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
M200 Oomph - 5GB SIM + 3 extra SIM family plan - BT whole Wi-Fi - Sky Q
............................................................................................................................
Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.
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jpeg1
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Message 9 of 17
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Re: quality of service


@sayekm wrote:

I think business line its still 24h turnaround time for engineer visit.


24 or 12 hours depending on package, with a support line you can actually call. 

On Virgin Media?  Nothing.  How much are your customers worth?

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apcyberax
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Message 10 of 17
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Re: quality of service


@miggyfan wrote:

I take it by "multiple redundant broadband providers" means you have several accounts?

I have fibre to the cabinet. Would any other providers on ADSL provide a more reliable service?

If so, why am I paying Virgin for super fast speeds especially as they have put my package price up mid-deal?


Correct. I have 3 connections I can use. VM, Vodafone and Three. 

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