post rs erros and tv glitching

[katy-i]

hi we have had thousansds of post RS errors and the tv have been having serious tv glitching.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	46	5120	QAM 64	1
1	43100000	45.8	5120	QAM 64	2
2	36600000	45.8	5120	QAM 64	3
3	30100000	45.8	5120	QAM 64	4
4	23600000	45	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.7	42	QAM 256	25
2	179000000	6.4	42	QAM 256	6
3	187000000	6.3	42	QAM 256	7
4	195000000	6.6	42	QAM 256	8
5	203000000	6.7	42	QAM 256	9
6	211000000	7	42	QAM 256	10
7	219000000	7	42	QAM 256	11
8	227000000	6.9	42	QAM 256	12
9	235000000	6.8	42	QAM 256	13
10	243000000	6.7	42	QAM 256	14
11	251000000	6.5	42	QAM 256	15
12	259000000	6.5	43	QAM 256	16
13	267000000	6.4	43	QAM 256	17
14	275000000	6.4	42	QAM 256	18
15	283000000	6.4	43	QAM 256	19
16	291000000	6.5	42	QAM 256	20
17	299000000	6.4	42	QAM 256	21
18	307000000	6.2	42	QAM 256	22
19	315000000	6	42	QAM 256	23
20	323000000	5.8	41	QAM 256	24
21	339000000	5.8	41	QAM 256	26
22	347000000	5.7	42	QAM 256	27
23	355000000	5.5	42	QAM 256	28
24	363000000	5.3	42	QAM 256	29
25	371000000	5.1	42	QAM 256	30
26	379000000	5.2	42	QAM 256	31
27	387000000	5.2	42	QAM 256	32
28	395000000	5.3	42	QAM 256	34
29	403000000	5.3	42	QAM 256	35
30	411000000	5.2	42	QAM 256	36
31	419000000	4.9	42	QAM 256	37

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	150	3492
2	Locked	42	429402	16404
3	Locked	42	137392	3628
4	Locked	42	425	3647
5	Locked	42	69	2900
6	Locked	42	18	1040
7	Locked	42	149	3583
8	Locked	42	142	3526
9	Locked	42	145	3590
10	Locked	42	128	3401
11	Locked	42	94	3595
12	Locked	43	62	3650
13	Locked	43	130	3461
14	Locked	42	204	3517
15	Locked	43	163	3558
16	Locked	42	89	3629
17	Locked	42	90	3638
18	Locked	42	99	3424
19	Locked	42	143	3581
20	Locked	41	205	3514
21	Locked	41	136	3592
22	Locked	42	118	3606
23	Locked	42	124	3595
24	Locked	42	129	3530
25	Locked	42	2555	5760
26	Locked	42	6727	23368
27	Locked	42	5945	46424
28	Locked	42	6824	47444
29	Locked	42	10365	41984
30	Locked	42	16084	71656
31	Locked	42	19059	87524

[Sabrina_B]

Hi @katy-i 👋.

Thanks for reaching out to us. Apologies that you are having service issues. Have you checked on the status of the service in your area? This link will be able to assist you 👉 Service Checker.

Should there be an outage in the area, we would need to wait to see if the problems still persist after the outage has been fixed.

Sabrina 

[jbrennand]

Also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[slartibartfast1]

Hi

When I phoned 150 I was told that Virgin were aware of an issue in my area but it wasn't a big enough issue to be listed in the service status check. Even though they said 25% of users had the issue. I am not sure how they know how many people have the issue as many suffer in silence and don't report the issues.

[Akua_A]

Hi @slartibartfast1 

Welcome back to our community forums and sorry to hear you are having some issues with your service. We can understand the inconvenience caused and we want to do our best to help. I have had a look and there are no current faults affecting your service. I have also checked your hub data and everything seems in order. Are you still having service issues? If so, are you able to expand here so we can do our best to help?

Thanks,

[slartibartfast1]

The pixelation etc has been absent now for a couple of days so the issue seems to have been fixed 🤞

[Zach_R]

Hi @slartibartfast1,

Thank you for the update. I'm glad to hear that this issue is now resolved for you.

Please do let us know if there's anything more that we can help you with.

Thanks,