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PeteT41
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poor wifi signal strength

Just installed a replacement Hub3. Still not got much better broadcast strength.  I get 250meg if I sit on the router and 2 rooms away its down to 5meg.  I had a booster pod installed.  I have turned it off and on as suggested but it won't connect.  The Connect app says I have poor reception - dont need an app to tell me that.  I live in a 4 story terrace so its not a big house.  I have an additional booster pod on order I- it is only 2 week late being delivered.  Cant get through on the phone.  Time to switch to BT I feel

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Christy_D
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Re: poor wifi signal strength

Good Evening

Have you ran any troubleshooting on the WiFi pods to ensure that they've been set up correctly?

Heres the page if you haven't already had a look on it. https://www.virginmedia.com/help/virgin-media-booster-and-pods-troubleshooting/virgin-media-pod-trou...

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Ernie_C
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Re: poor wifi signal strength

The new Hub and WiFi Pod won’t be correctly associated on your account.

It really is time that the process for replacing a Hub includes a check to see if the customer has WiFi Pods.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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PeteT41
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Re: poor wifi signal strength

Yes.  done that twice.  seems the first response from Virgin is always to just reboot, not very helpful and doesn't solve this.  I see other posts that connections to a replacement hub is a common problem 

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PeteT41
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Re: poor wifi signal strength

thanks.  is there a fix. just spoken with help desk, they say just turn off and on!

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PeteT41
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Re: poor wifi signal strength

Ernie, they spent ages rebooting my POD with the new HUB, I now have 2 PODs in my house and still poor coverage for wifi.  I live in a 4 bed terrace, not a mansion.  Surely the strength should be better?

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