Just installed a replacement Hub3. Still not got much better broadcast strength. I get 250meg if I sit on the router and 2 rooms away its down to 5meg. I had a booster pod installed. I have turned it off and on as suggested but it won't connect. The Connect app says I have poor reception - dont need an app to tell me that. I live in a 4 story terrace so its not a big house. I have an additional booster pod on order I- it is only 2 week late being delivered. Cant get through on the phone. Time to switch to BT I feel
Yes. done that twice. seems the first response from Virgin is always to just reboot, not very helpful and doesn't solve this. I see other posts that connections to a replacement hub is a common problem
Ernie, they spent ages rebooting my POD with the new HUB, I now have 2 PODs in my house and still poor coverage for wifi. I live in a 4 bed terrace, not a mansion. Surely the strength should be better?
I have the exact same issue. When I'm right next to the router I get 100mb speed. When I go more than 5m away from the router it drops to less than 2mb. I've called in maybe 6 times and they keep telling me the same thing - to restart my router. The customer service is awful. Each phone call I spend almost an hour on the phone. Sometimes they cut me off and don't call back. Never though Virgin (such a 'big' company) would be so terrible. #OFCOM please investigate