Try entering the other password on the Hub's sticker. Or do a pinhole reset to factory settings. With the Hub "on" push in the pin on the back/side/bottom of the Hub with the end of a paperclip until you feel it at the “stop point” and hold for a "timed" 60 seconds do NOT restart the Hub after that. Your passwords/passphrase for both the Hub settings and Wifi networks should revert to the two printed on the Hub sticker on its base/side/card.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Because 2 tablets are working my husband doesn't want me to reset passwords on hub3 in case it interferes with the tablets. Yesterday, I managed to get on with Samsung then we took phone to shop (about contacts) and they put in on their Wifi . Now I can't recall how I got on with Samsung. I rang Virgin but that was no help. Any ideas? Thank you.
Tony! Thankyou! Thankyou! It made my husband think did he change the password? So he looked it up and I started typing it in - he could see that I was typing in an extra letter. Then it worked!! God, I've spent ages on this - I'm dancing around the room. Ha Ha!