my boys have packet loss in their games, i checked and they are right. we had this before and an engineer had to come out as power levels were out. can you check and see if there is a problem? i did a thinkbroadband monitor and it had a fair amount of red packet loss on the graph.
Thanks for using the forums to get your boy's games back up to speed, I'm guessing there has been a lot of moaning and groaning in the house recently? lol We'll see what we can do to troubleshoot this for you. First can you answer these questions for me -
• How is the PC/console(s) connected to the internet?
• Do all devices have slow buffering like when you stream Netflix or load something on Social Media?
• Would you be able to do a speed test here - virg.in/speedtest – so we can see how your wired connection is performing please?
• I also have a link here that I think are really helpful in this situation - intermittent connection
• Last question, which game are you playing? And does your stuttering only happen whilst playing this game? The reason why I ask is that sometimes the game servers can be laggy if its an online game so I'd like to eliminate this from our list 🙂
all the boys pc's are connected by ethernet directly to the router. i have an asus gaming router and use the hub in modem mode
we don't get buffering at all on videos etc., its on the fastest package and the download speeds are always great - usually above 350mps anytime i test it. its just the odd packet loss/jitter that is the issue - although according to the boys it has been fine the last couple of days, so it seems to only happen once every week or two perhaps? nothing major for me, but of course for young boys, that is a disaster!
i cant do a speedtest just now, but i can confirm that whenever i do it i get great speeds as expected, usually about 360 down and 32 up. no issue with speed at all, its really great.
the games they play are fortnite and overwatch and a couple of others, all on pc. i do beleive that the odd lag spike is actually the game servers fault.
i think that my boys are perhaps just overreacting a bit - the odd bit of packet loss once a week or two doesnt seem to bad to me.
i think that as long as my power levels etc. all look good from your end then i can't really see what else can be done.