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packet loss help!

my boys have packet loss in their games, i checked and they are right.  we had this before and an engineer had to come out as power levels were out.  can you check and see if there is a problem?  i did a thinkbroadband monitor and it had a fair amount of red packet loss on the graph.

 

thanks

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Re: packet loss help!

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: packet loss help!

thanks for your quick reply.  here is the info :-

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

323000000

4.3

40

256 qam

24

2

203000000

4

38

256 qam

9

3

211000000

4

38

256 qam

10

4

219000000

4

40

256 qam

11

5

227000000

3.7

38

256 qam

12

6

235000000

3.7

38

256 qam

13

7

243000000

3.5

38

256 qam

14

8

251000000

3.7

40

256 qam

15

9

259000000

3.7

38

256 qam

16

10

267000000

3.9

38

256 qam

17

11

275000000

3.9

38

256 qam

18

12

283000000

4

40

256 qam

19

13

291000000

4.3

38

256 qam

20

14

299000000

4.5

38

256 qam

21

15

307000000

4.8

40

256 qam

22

16

315000000

4.5

40

256 qam

23

17

331000000

4.4

38

256 qam

25

18

339000000

4.1

40

256 qam

26

19

347000000

4.1

40

256 qam

27

20

355000000

3.7

40

256 qam

28

21

363000000

3.5

38

256 qam

29

22

371000000

3.2

38

256 qam

30

23

379000000

3.7

40

256 qam

31

24

387000000

4

40

256 qam

32




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

5467

18567

2

Locked

38.9

15799

17711

3

Locked

38.9

12595

24188

4

Locked

40.3

11008

24113

5

Locked

38.9

10638

23317

6

Locked

38.9

10219

22578

7

Locked

38.9

9106

23714

8

Locked

40.3

8875

22504

9

Locked

38.9

7990

21738

10

Locked

38.9

7505

21950

11

Locked

38.9

7302

49570

12

Locked

40.3

6722

20132

13

Locked

38.9

6358

23796

14

Locked

38.9

5891

21298

15

Locked

40.3

5553

20756

16

Locked

40.3

5683

18845

17

Locked

38.9

6408

39422

18

Locked

40.9

5883

18164

19

Locked

40.3

5543

17511

20

Locked

40.3

5461

17600

21

Locked

38.9

5736

45628

22

Locked

38.9

5239

17987

23

Locked

40.3

6025

23020

24

Locked

40.3

7004

49785

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

32600000

4.3

5120

64 qam

5

2

39400000

4.35

5120

64 qam

4

3

46200000

4.35

5120

64 qam

3

4

53700000

4.4

5120

64 qam

2




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

Network Log

Time

Priority

Description

01/08/2020 12:26:32

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/07/2020 09:53:10

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/07/2020 05:57:26

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

31/07/2020 05:57:26

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/07/2020 04:55:34

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/07/2020 09:22:42

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/07/2020 22:53:42

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/07/2020 09:09:3

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/07/2020 09:09:3

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/07/2020 07:33:46

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/07/2020 07:30:3

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/07/2020 20:27:9

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/07/2020 12:53:30

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/07/2020 07:45:18

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/07/2020 19:04:1

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/07/2020 10:38:33

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/07/2020 10:38:33

Error

DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/07/2020 22:09:10

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/07/2020 20:25:50

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/07/2020 09:39:50

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

i've just done a reboot of the modem and also my router just in case that might help - i have the hub3 in modem mode and use an asus gaming router.

thanks very much for looking at this.

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Re: packet loss help!

 

this is the broadband monitor graph:- ignore the latest solid red line, this is where i just rebooted the modem and router.  you can see the packet loss/latency spikes previously however.

d653ab0ec475416ee416b30e209f0e7178b7ddca-01-08-2020.png

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Re: packet loss help!

d653ab0ec475416ee416b30e209f0e7178b7ddca-01-08-2020.png

 

previous photo had my IP address and was deleted, sorry about that, i've blanked it out in the above graph.  ignore the two latest red lines, these were me rebooting the modem and also the router.

 

thanks again

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Re: packet loss help!

Hi DoomGuy,

Thanks for using the forums to get your boy's games back up to speed, I'm guessing there has been a lot of moaning and groaning in the house recently? lol We'll see what we can do to troubleshoot this for you. First can you answer these questions for me - 

•    How is the PC/console(s) connected to the internet?
•    Do all devices have slow buffering like when you stream Netflix or load something on Social Media? 
•    Would you be able to do a speed test here - virg.in/speedtest – so we can see how your wired connection is performing please? 

•    I also have a link here that I think are really helpful in this situation - intermittent connection
•    Last question, which game are you playing? And does your stuttering only happen whilst playing this game? The reason why I ask is that sometimes the game servers can be laggy if its an online game so I'd like to eliminate this from our list 🙂

Please let me know what you find out!

Thanks,

Megan_L

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Re: packet loss help!

thanks for your reply.  

all the boys pc's are connected by ethernet directly to the router.  i have an asus gaming router and use the hub in modem mode

we don't get buffering at all on videos etc., its on the fastest package and the download speeds are always great - usually above 350mps anytime i test it.  its just the odd packet loss/jitter that is the issue - although according to the boys it has been fine the last couple of days, so it seems to only happen once every week or two perhaps?  nothing major for me, but of course for young boys, that is a disaster!

i cant do a speedtest just now, but i can confirm that whenever i do it i get great speeds as expected, usually about 360 down and 32 up.  no issue with speed at all, its really great.

the games they play are fortnite and overwatch and a couple of others, all on pc.  i do beleive that the odd lag spike is actually the game servers fault.

i think that my boys are perhaps just overreacting a bit - the odd bit of packet loss once a week or two doesnt seem to bad to me.

i think that as long as my power levels etc. all look good from your end then i can't really see what else can be done.

thanks!

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Re: packet loss help!

one more thing.  i've been testing speeds last 2-3 days.  i'm only getting 200 meg down.  upload seems ok at around 30ish.  i am on the 350mb package.

the testing was done with a pc directly plugged in by ethernet to the router.  i'm using an asus gaming router with the hub 3 in modem  mode.

i was previously getting 350-360 down all the time when i did periodical testing.  

be good if you could check if any issues

thanks

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Re: packet loss help!

Hi Doomguy, 

Can you please turn off modem mode so we can run some remote diagnostics, please?

Thanks,

Zoie

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