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ordered wifi pods through whatsapp but had no confirmation/email of deilvery details

faizan
Tuning in

hiya,

i ordered a wifi pod (for free as part of volt) through the whatsapp chap with an agent. gave them all the details and proof of low speed in an area of the house. they confirmed to me that they successfully placed the order and that i'd get sent a message/email with delivery details within 4 hours.

that was over 3 days ago though and i've not got any email/message with these details. i can't see the order in the myvm app either. 

could someone here check my account to see if the order has actually gone through please? thank you

 
2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @faizan 

Thanks for posting and welcome back to the community.

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

faizan
Tuning in

thanks!