04-04-2022 12:32 - edited 04-04-2022 12:43
I have just received my broadband box and i need to connect it, i do not have a virgin socket but i do have these 2 wires which run out of the house. They are not the Ariel as i’ve already got that in the TV
Do i need an adapter for this or do i need an engineer?
Please help!! I don’t have any luck speaking on the phone
on 04-04-2022 12:43
What is on the outside of the wall? A brown box? Something else? A picture would be good.
on 04-04-2022 12:47
thanks for replying. i don’t have a brown box just this wire
on 04-04-2022 13:00
Okay you will probably need to call in then and request an engineer to install.
on 04-04-2022 13:02
no worries will do thank you 🙂
on 06-04-2022 15:46
Hi Holsj-1_
Welcome to the Community and thank you for posting.
I have taken a look from our side and can see you have spoken to the team since you last posted and they have been able to assist with this.
Please let us know if we can assist in the future and we will be happy to help.
Thanks
06-04-2022 17:41 - edited 06-04-2022 17:43
Those cables look to be Sky cables. not VM.
Where does the single brown cable go that is below the twin cable in the red brickwork photo ? That looks to be more like a VM cable.
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