Virgin Media Community

[Holsj-1_]

 

I have just received my broadband box and i need to connect it, i do not have a virgin socket but i do have these 2 wires which run out of the house. They are not the Ariel as i’ve already got that in the TV

Do i need an adapter for this or do i need an engineer?

Please help!! I don’t have any luck speaking on the phone 

[Cardiffman281]

What is on the outside of the wall? A brown box? Something else? A picture would be good. 

[Holsj-1_]

thanks for replying. i don’t have a brown box just this wire 

 

[Cardiffman281]

Okay you will probably need to call in then and request an engineer to install. 

[Holsj-1_]

no worries will do thank you 🙂

[Natalie_L]

Hi Holsj-1_

Welcome to the Community and thank you for posting. 

I have taken a look from our side and can see you have spoken to the team since you last posted and they have been able to assist with this. 

Please let us know if we can assist in the future and we will be happy to help. 

Thanks 

[Adduxi]

Those cables look to be Sky cables. not VM.

Where does the single brown cable go that is below the twin cable in the red brickwork photo ?   That looks to be more like a VM cable.