What Hub model is it? You can use your own (cable) wireless router - lots of us on here do so with the Hub in mode. But you need to be sure its not a network connection issue first.
As you are getting the rare "ATOM" message - I will ask VM to come here to take a look
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I've been able to locate your account using your forum details and our systems have identified a short term network issue that could cause degradation or an intermittent service.
We believe it will only be a short term issue and it will be fixed very soon.
However, in the mean time, it would be great if the customer could check that the coax cables are connected securely to the Virgin Media equipment, any splitters (standard and powered) and to the wall socket.