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Twinmum27
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my broadband goes off every night

DHCP RENEW WARNING - Field invalid in response v4 option;

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-

No Ranging Response received - T3 time-out;

NOTICE ATOM is restarted as part of Self Healing Mechanism;

Unicast Ranging Received Abort Response 

this is a selection of the errors it seems to give out ...how do I fix this. i would like to use my own router but i know virgin won't entertain removing theirs....this is getting beyond a joke now

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jbrennand
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Re: my broadband goes off every night

What Hub model is it? You can use your own (cable) wireless router - lots of us on here do so with the Hub in mode. But you need to be sure its not a network connection issue first.

As you are getting the rare "ATOM" message - I will ask VM to come here to take a look

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Alex_RM
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Re: my broadband goes off every night

Hi Twinmum27,

 

Thanks for posting,

 

I've been able to locate your account using your forum details and our systems have identified a short term network issue that could cause degradation or an intermittent service.

 

We believe it will only be a short term issue and it will be fixed very soon.

 

However, in the mean time, it would be great if the customer could check that the coax cables are connected securely to the Virgin Media equipment, any splitters (standard and powered) and to the wall socket.

 

Alex_Rm

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Twinmum27
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Re: my broadband goes off every night

Hi,

the cables have been checked and are still fine. The issues does not seem to be short term as it has been happening for weeks and weeks.

Sara 

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Alex_RM
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Re: my broadband goes off every night

I'm sorry for any inconvenience this is causing Sara,

 

Does look like we're aware of it and will have it resolved as soon as possible.

 

Alex_Rm

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Twinmum27
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Re: my broadband goes off every night

Ok thanks. Can you let me know when it is resolved please? 

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Alex_RM
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Re: my broadband goes off every night

It doesn't advise of a fix date/ time at the moment.

 

But happy to give you updates here 🙂

 

Alex_Rm

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Twinmum27
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Re: my broadband goes off every night

Perfect thanks 

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