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mobile data not working on new Ulefone

Hi, hope someone can help!

just got a new phone - Ulefone Note 7p, which works well in every way - wifi, texts and calls all work perfectly well, however mobile data has never worked on it. 

have tried absolutely everything, factory reset, added APN, ages on the phone with several Virgin Mobile assistants, also emailing Ulefone customer services in China, no luck 

trawled the internet for answers and i am starting to suspect it is not my phone, but my Virgin Mobile Sim only sim which is brand new

Can anyone help please?!

 

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Re: mobile data not working on new Ulefone

Hi, went to my nearest Virgin Mobile Shop in Walthamstow and they managed to fix it!

the problem was the APN, when i called Virgin Mobile they told me to put Internet in the Name field

however you should put Virgin Media Mobile internet - this is not what both written and verbal advice form Virgin Mobile was, so very happy that they could sort it in store!

 

bring back more shops I say! 

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Re: mobile data not working on new Ulefone

I am now having this problem. I have tried the fix below and it's not working. Any updates?

I have a Ulefone Armor x7, put the sim card in and calls, texts and Wi-Fi work fine

The Virgin Mobile text help service gave the following APN settings:

Name: Virgin Internet

APN: goto.virginmobile.uk

Username: user

MMSC: http://mms.virginmobile.co.uk:8002

MMS Proxy: 193.30.166.2

MMS Port: 8080

Authentication Type: PAP

There are other fields in the APN set-up that they haven't specified info for (not sure if that matters?)

 

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Re: mobile data not working on new Ulefone

Internet & MMS APN.
Name: WEB
APN: goto.virginmobile.uk
MMSC: http://mms.virginmobile.co.uk:8002
MMS proxy: 193.30.166.2
MMS port: 8080
MCC: 234
MNC: 38
Authentication type: CHAP
APN type: *
APN Protocol: IPv4
APN Roaming Protocol: IPv4
Leave all other options blank/Not set

If the above fails try again but change the authentication type to PAP

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: mobile data not working on new Ulefone

It works!! Thanks very much 😀