Thanks for your post, I am sorry you are having issues I have checked your account remotely and there is an outage on your account the reference is C01135138 and the estimated fix date is today at 15:00. Let us know if you are having issues after the eta 🙂
Hey zoie thanks for for replying i had the 4th engineer finally a good one who knows how to do his job come on 25/10/2020 checked all the wires and said he found a fault and replaced it so im just waiting to see if the problem is fixed or not.
Would you have any idea if i could get my money back for the last 3 mouths beacuse of the hub losing connection and timing out /turning on-off and for the call center telling me its the hub and kept on giving a new one everytime i phoned also for the 3 engineers for not checking the wires in the first place
How are you connecting your device[s], Wi-Fi or ethernet cable ?
What is your connection like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.