27-02-2023 11:36 - edited 27-02-2023 11:44
So I likely will not get a answer to the latency as their seems to be two types
then changed to this
Bit of channel changing last night with one upstream channel is higher then the rest the timeout will rest to 0 tonight but my connection seems fine with this one high power upstream.
Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 195000000 Hz 139000000 Hz 147000000 Hz 155000000 Hz 163000000 Hz 171000000 Hz 179000000 Hz 187000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 8 1 2 3 4 5 6 7
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 6.1 dBmV 8.5 dBmV 8.5 dBmV 7.6 dBmV 6.6 dBmV 8.4 dBmV 7.5 dBmV 6.8 dBmV
RxMER (dB) 39.6 dB 40.3 dB 40.3 dB 40.3 dB 39.9 dB 40.3 dB 40.3 dB 39.9 dB
Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 2.0 2.0
Channel ID 2 3 4 5
Frequency (Hz) 43100000 Hz 36600000 Hz 30100000 Hz 23600000 Hz
Ranging Status Success Success Success Success
Modulation QAM64 QAM64 QAM64 QAM64
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 64 64 64 64
Power Level (dBmV) 36.8 dBmV 35.8 dBmV 51.0 dBmV 35.3 dBmV
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 97 97 97 97
T4 Timeouts 305 305 305 305
I wonder if someone in my area is locked on one channel at high power causing me to go high for that channel?
Answered! Go to Answer
28-02-2023 00:33 - edited 28-02-2023 00:38
So 24hr later when the internet last went down every 2mins started get T4 with Dynamic Range Window Violation weather the upstream power would fix itself is unknown as I rebooted the hub to see what would happen (not a reset) and all upstream power are now fine.
Maybe when the network when down the hub trying to reconnect on any upstream went high and just locked high thinking it could not go lower?
on 27-02-2023 14:55
Possibly an artefact of using an SH2 when the overwhelming number of hubs are now all running D3.1/D3.0 with different frequency range and different effective channel widths to your antique hub?
Maybe you have to move with the times and ask for a modern hub, even a Hub 3 would be better.
27-02-2023 15:38 - edited 27-02-2023 15:38
If it was that bad would a see ping spikes and packet loss? nice try but I'm sure their are many old SH2 users out their even the odd SH1! given it has the same number of D3.0 channels, VM could not hope to replace all SH1/2 with hub 5 if they made all them off line.
28-02-2023 00:33 - edited 28-02-2023 00:38
So 24hr later when the internet last went down every 2mins started get T4 with Dynamic Range Window Violation weather the upstream power would fix itself is unknown as I rebooted the hub to see what would happen (not a reset) and all upstream power are now fine.
Maybe when the network when down the hub trying to reconnect on any upstream went high and just locked high thinking it could not go lower?
on 28-02-2023 01:38
@legacy1 wrote:I wonder if someone in my area is locked on one channel at high power causing me to go high for that channel?
No, your transmit power is unique to you (depending on where the impairment is, others will have the same high level). The CMTS keeps separate levels for all modems. The path between your modem and the CMTS determines what your levels are.
on 02-03-2023 15:55
Hi there @legacy1
Thank you for your post and welcome back to the forums, it's always great to have you on the team with us.
I am so sorry to hear that you have been noticing issues with your service, I have taken a look and I can see that you are currently effected by an SNR outage that is due to be resolved tomorrow at 3.15pm.
Are you able to let us know how things are looking after this time and then we can take another look into these issues and the Hub?
on 02-03-2023 16:24
on 03-03-2023 16:11
on 03-03-2023 19:28
04-03-2023 09:44 - edited 04-03-2023 09:46
and a lot more today around 0.1% loss