lag spikes when gaming

[babinjohn]

hi new here. ive been having problems with my boardband for soem time now its constant lag spikes starting from 6pm to 10:30pm at night and this is every day its so frustrating becuase it makes gaming impossible could

https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c

Text Link - HTML Link

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c">My Broadband Ping</a>

Small Graph (500x219 px) - HTML Link

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c"><img alt="My Broadband Ping - my virgin media boardband" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/67896405e733eca58ed152e4fa5a81483f19740c.png" /></a>

Large Graph (800x350 px) - HTML Link

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c"><img alt="My Broadband Ping - my virgin media boardband" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c.png" /></a>

Text Link - BBCode (for forums; including thinkbroadband forums)

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c]My Broadband Ping[/url]

Small Graph (500x219 px) - BBCode (for forums; not yet supported on thinkbroadband forums)

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/67896405e733eca58ed152e4fa5a81483f19740c][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/67896405e733eca58ed152e4fa5a81483f19740c.png[/img][/url]

Your Shared Graph

it be congestion? .ive set up a BQM up i will post live graph link below. 

[Andrew-G · Accepted solution]

That initial BQM does look suspiciously like over-utilisation (network congestion), but there can be a few other causes that produce similar plots so I wouldn't jump to that conclusion just yet.  Pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts.

[babinjohn]

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Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	267000000	Locked
Ranged Upstream Channel (Hz)	32600019	Locked
Provisioning State	Online

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[babinjohn]

is that correct?

[babinjohn]

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Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
267000000
Locked
Ranged Upstream Channel (Hz)
32600019
Locked
Provisioning State
Online
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[babinjohn]

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Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 267000000 -3.2 37 256 qam 17
2 139000000 -0.5 37 256 qam 1
3 147000000 -0.7 37 256 qam 2
4 155000000 -1.7 37 256 qam 3
5 163000000 -2 37 256 qam 4
6 171000000 -2.2 36 256 qam 5
7 179000000 -2.5 36 256 qam 6
8 187000000 -2.7 36 256 qam 7
9 195000000 -2.9 37 256 qam 8
10 203000000 -3 36 256 qam 9
11 211000000 -3.2 36 256 qam 10
12 219000000 -3.2 36 256 qam 11
13 227000000 -3.5 36 256 qam 12
14 235000000 -3.5 37 256 qam 13
15 243000000 -3.4 37 256 qam 14
16 251000000 -3.4 37 256 qam 15
17 259000000 -3.5 37 256 qam 16
18 275000000 -3.5 36 256 qam 18
19 283000000 -3.2 37 256 qam 19
20 291000000 -3.2 37 256 qam 20
21 299000000 -2.7 36 256 qam 21
22 307000000 -3.4 37 256 qam 22
23 315000000 -3.2 37 256 qam 23
24 323000000 -3.2 37 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.3 6 0
2 Locked 37.3 10 0
3 Locked 37.3 6 0
4 Locked 37.3 6 0
5 Locked 37.3 5 0
6 Locked 36.6 5 0
7 Locked 36.6 4 0
8 Locked 36.6 10 0
9 Locked 37.3 6 0
10 Locked 36.6 9 0
11 Locked 36.6 6 0
12 Locked 36.6 7 0
13 Locked 36.6 5 0
14 Locked 37.3 6 0
15 Locked 37.3 11 0
16 Locked 37.3 5 0
17 Locked 37.3 9 0
18 Locked 36.6 6 0
19 Locked 37.3 6 0
20 Locked 37.3 8 0
21 Locked 36.6 6 0
22 Locked 37.3 5 0
23 Locked 37.6 6 0
24 Locked 37.3 7 0

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Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600019 47.3 5120 64 qam 5
2 39400036 47.3 5120 64 qam 4
3 46199983 47.3 5120 64 qam 3
4 53700026 47.3 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

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Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
iyewrkldJKDHSUBsgvca69834


Primary Downstream Service Flow
SFID 373
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 14872
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

[babinjohn]

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Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Network Log
Time Priority Description
30/05/2022 15:49:59 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2022 14:38:41 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 19:23:8 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2022 08:29:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2022 11:18:23 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2022 11:18:23 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2022 18:38:41 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/05/2022 16:45:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2022 18:34:6 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2022 05:48:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 18:59:13 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 04:55:15 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 04:55:15 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 23:23:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 12:31:31 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 12:31:31 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2022 20:39:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2022 08:56:36 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2022 08:56:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2022 10:59:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[babinjohn]

hopefully thats correct now.