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iracing connection issues

so the past 2 weekends iracing website will not load for me to connect to sessions. I emailed iracing support thinking it was a problems there end but it wasn't. ever other website I use loads no problem. 

I have done some ping test to iracing

Microsoft Windows [Version 10.0.18363.778]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping www.iracing.com

Pinging www.iracing.com [18.235.66.70] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 18.235.66.70:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.237.251] with 32 bytes of data:
Reply from 212.58.237.251: bytes=32 time=20ms TTL=54
Reply from 212.58.237.251: bytes=32 time=18ms TTL=54
Reply from 212.58.237.251: bytes=32 time=17ms TTL=54
Reply from 212.58.237.251: bytes=32 time=15ms TTL=54

Ping statistics for 212.58.237.251:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 20ms, Average = 17ms

C:\WINDOWS\system32>ping www.google.co.uk

Pinging www.google.co.uk [172.217.169.67] with 32 bytes of data:
Reply from 172.217.169.67: bytes=32 time=20ms TTL=53
Reply from 172.217.169.67: bytes=32 time=29ms TTL=53
Reply from 172.217.169.67: bytes=32 time=20ms TTL=53
Reply from 172.217.169.67: bytes=32 time=16ms TTL=53

Ping statistics for 172.217.169.67:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 29ms, Average = 21ms

C:\WINDOWS\system32>ping www.iracing.com

Pinging www.iracing.com [52.23.84.175] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 52.23.84.175:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>

looks like I won't be joining any session this evening, not happy

edit - just got this ping test

Microsoft Windows [Version 10.0.18363.778]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping members.iracing.com

Pinging members.iracing.com [34.237.120.244] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 34.237.120.244: bytes=32 time=281ms TTL=236
Reply from 34.237.120.244: bytes=32 time=281ms TTL=236

Ping statistics for 34.237.120.244:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 281ms, Maximum = 281ms, Average = 281ms

C:\WINDOWS\system32>ping members.iracing.com

Pinging members.iracing.com [34.237.120.244] with 32 bytes of data:
Reply from 34.237.120.244: bytes=32 time=255ms TTL=236
Request timed out.
Request timed out.
Reply from 34.237.120.244: bytes=32 time=256ms TTL=236

Ping statistics for 34.237.120.244:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 255ms, Maximum = 256ms, Average = 255ms

C:\WINDOWS\system32>

 

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Message 2 of 26
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Re: iracing connection issues

Run a tracert not a ping test


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Message 3 of 26
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Re: iracing connection issues

oh, it's been a while since I've had to do a ping or tracert, however there was timeout on the ping test when the others worked.

here is a tracert

Microsoft Windows [Version 10.0.18363.778]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.233.254]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 9 ms 10 ms 8 ms 10.47.88.1
3 10 ms 11 ms 9 ms brad-core-2b-xe-501-0.network.virginmedia.net [62.252.15.193]
4 * * * Request timed out.
5 * * * Request timed out.
6 17 ms 17 ms 15 ms tcl5-ic-4-ae5-0.network.virginmedia.net [62.252.192.246]
7 16 ms 17 ms 28 ms ae11.prc01.rbsov.bbc.co.uk [212.58.239.93]
8 * * * Request timed out.
9 * * * Request timed out.
10 21 ms 19 ms 26 ms ae2.er02.lbh.bbc.co.uk [132.185.249.9]
11 33 ms 30 ms 128 ms 132.185.252.130
12 17 ms 26 ms 17 ms 212.58.234.3
13 17 ms 15 ms 23 ms 212.58.233.254

Trace complete.

C:\WINDOWS\system32>tracert www.iracing.com

Tracing route to www.iracing.com [52.23.84.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 13 ms 7 ms 10.47.88.1
3 9 ms 11 ms 11 ms brad-core-2a-xe-302-0.network.virginmedia.net [62.252.15.189]
4 * * * Request timed out.
5 20 ms 24 ms 29 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
6 * * * Request timed out.
7 90 ms 89 ms 89 ms us-nyc01b-rd2-ae-9-0.aorta.net [84.116.140.170]
8 135 ms 137 ms 135 ms us-was03a-ri1-ae-10-0.aorta.net [84.116.130.174]
9 * 253 ms 252 ms 99.82.183.148
10 * * * Request timed out.
11 * * * Request timed out.
12 * 252 ms 255 ms 52.93.28.200
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 ^C
C:\WINDOWS\system32>

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Message 4 of 26
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Re: iracing connection issues

The first thing to consider is despite you emailing iracing's support and being told 'not our problem guv', it's very suspicious that you can ping, access and traceroute to many other sites without issue, only iracing is giving problems but somehow it's nothing to do with them!

OK then if you ping the address it resolves to 18.235.66.70 or possibly 52.23.84.175 which is a bit odd, but maybe they're doing some load balancing using DNS, whatever. Neither of these addresses ping reliably. So is VM blocking the connection? It seems unlikely, why would they? Maybe a mistake, let's see; 

So rightly you do a tracert to the address 52.23.84.175 and lets see what we get;

1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 13 ms 7 ms 10.47.88.1
3 9 ms 11 ms 11 ms brad-core-2a-xe-302-0.network.virginmedia.net [62.252.15.189]
4 * * * Request timed out.
5 20 ms 24 ms 29 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
6 * * * Request timed out.
7 90 ms 89 ms 89 ms us-nyc01b-rd2-ae-9-0.aorta.net [84.116.140.170]
8 135 ms 137 ms 135 ms us-was03a-ri1-ae-10-0.aorta.net [84.116.130.174]
9 * 253 ms 252 ms 99.82.183.148
10 * * * Request timed out.
11 * * * Request timed out.
12 * 252 ms 255 ms 52.93.28.200
13 * * * Request timed out.

Hop 1 is your VM Hub, hop 2 is the CMTS your hub is connected to and hop 3 is where it goes into VM's IP network, a router in Bradford according to the hostname. Hops 4-5 are within VM's network, ignore the apparently not responding hop, there are many reasons why you see this, it's sometime misinterpreted as 100% packets loss (it really isn't). By hop 7 we've left VM's network and are in New York using something called aorta.net, now aorta.net are a transit network owned by VM's parent company Liberty Global; so make sense that they would be using them to get the data across to the US. Hop 8 gets us to Washington, hop 9 declines to reveal it's name, hops 10 and 11 may well be MPLS connections and don't show up.

Our trace gives up at hop 12 and we apparently never get to the destination - or it we do it never responds.

So lets do a lookup and see who owns 52.93.28.200, why it's Amazon probably AWS - thats interesting, let's see who owns the destination address of 52.23.84.175, why that's Amazon as well, again probably AWS!

So it looks as if iracing is hosted on an AWS platform in Virginia, your connection gets as far as Amazon's infrastructure and can't quite get to the final destination.

So despite all their claims, where does the problem lay?

With iracing, well maybe Amazon but it's iracing's problem to deal with!

 

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Message 5 of 26
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Re: iracing connection issues

hi jem, this is what I sent to iracing befor I seen your reply

hello again, I'm getting the connection problem again, website won't load. All other websites are loading fine, I don't know if its a problem your end or my virginmedia. I have done a post on virginmedia forum with ping results to various websites, I hope it isn't a problem with virginmedia talking with iracing servers, I have spent almost £200 on iracing.
I hope you can help with this issue, thx.

waiting for reply from iracing. 

waaw, love that info, do you know how EE works by any chance, 2 of my friends are on iracing, connection no problems.

well, I don't know what to do if this is the case, I can't see iracing changing anything just for 1 person unless there are more people who have virgin reading this that have the same issue.

I will post what what iracing say when I get a reply

Aaron

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Message 6 of 26
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Re: iracing connection issues

hi, got a reply from iracing but probably got to wait till Saturday evening for the issue to pop up again.

Hi Aaron,

That does appear to be a problem with Virgin not reaching the website. That should never timeout when pinging members.iracing.com. It looks like half of the pings are never arriving. We took a look at the logs from yesterday and we do not show any increase in errors on the membersite. It is very odd that that you are having trouble getting to the membersite. If you experience this again, can you please run a ping plotter?

Gathering Ping / Trace Data for Troubleshooting

We don't typically suggest this for web issues, but something's not right when half the pings are being lost. In this scenario, we would want you to use members.iracing.com as the target since that is what you are having trouble hitting.

Sincerely,
iRacing

 

Aaron

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Message 7 of 26
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Re: iracing connection issues

Works fine here 


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Message 8 of 26
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Re: iracing connection issues

my internet works fine too, just not on a Saturday with iracing

also, I've been a member on iracing since 16.02.2020 and had no problems up until 2 weekends ago

gary_dexter are you a member on iracing and use virginmedia ?

 

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Message 9 of 26
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Re: iracing connection issues

I get this.

C:\>tracert members.iracing.com

Tracing route to members.iracing.com [3.92.115.192]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     9 ms     9 ms     9 ms  haye-core-2a-xe-233-0.network.virginmedia.net [62.253.8.121]
  4     *        *        *     Request timed out.
  5    11 ms    12 ms    14 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  6    91 ms    87 ms    86 ms  uk-lon03a-ri2-ae-50-0.aorta.net [84.116.135.69]
  7     *        *        *     Request timed out.
  8    91 ms    81 ms    81 ms  us-nyc01b-rd2-ae-9-0.aorta.net [84.116.140.170]
  9    88 ms    85 ms    86 ms  us-was03a-ri1-ae-10-0.aorta.net [84.116.130.174]
 10    86 ms    87 ms    87 ms  99.82.183.148
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13    93 ms    87 ms    86 ms  52.93.29.50
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19    89 ms    88 ms    85 ms  ec2-3-92-115-192.compute-1.amazonaws.com [3.92.115.192]

Trace complete.

C:\>
--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Message 10 of 26
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Re: iracing connection issues

It’s also not a secure site and has certificate issues 


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