For the past few months I have been kicked out of wifi, as my notebook didn't have an ethernet port I bought one and connected. Since then I have noticed that both WiFi and ethernet connections have been subject to outages ( connection disappears). I recently bought a new laoptop and am experiencing the same issues. I don't know how many times I have rebooted the router. Has anyone else experienced this issue, or is it just my bad luck manifesting itself somewhere new.
Firstly I would set up a BQM at thinkbroadband.com - this will give you an insight into what is happening with the signal coming into the property, it will take a few hours to get any kind of trend showing.
In the meantime it may be a good idea to carry out a factory reset on the Hub …
With the Hub Powered on use a paperclip or similar do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once a steady white and no other lights are illuminated check system again.
The factory reset will show up as a vertical red line on the BQM and is a defined starting point.