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intermittent wireless connection - No ranging response

Re: intermittent drop out from devices - No Ranging Response received

I have called Virgin and the engineer has attended, they replaced all of the internal and external wiring, replaced the hub, but I’m still experiencing frequent intermittent drop out from devices, this is now the 4 or 5 time, that I have called in since January. 

  • Please see my error log below
  • Since the last visit form Virgin, the  Netgear wifi range extender AC1200, is constantly disconnecting from the hub and dropping the connection. 
  • Any recommendation for extender or replacement router or anything else, as I have poor signal.  (tried the virgin boosters, that’s why I purchased the above)

 

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Re: intermittent wireless connection - No ranging response

Downstream bonded channels

14190000008.138256 qam32
22030000008.438256 qam9
32110000008.538256 qam10
42190000008.538256 qam11
52270000008.538256 qam12
62350000008.638256 qam13
72430000008.540256 qam14
82510000008.540256 qam15
92590000008.138256 qam16
102670000008.538256 qam17
112750000008.138256 qam18
122830000008.538256 qam19
132910000008.638256 qam20
142990000008.938256 qam21
153070000008.640256 qam22
163150000008.540256 qam23
173230000009.340256 qam24
183630000009.340256 qam25
193710000009.540256 qam26
20379000000938256 qam27
213870000009.540256 qam28
223950000009.340256 qam29
23403000000940256 qam30
244110000008.938256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9380
2Locked38.944221
3Locked38.9360
4Locked38.93290
5Locked38.9530
6Locked38.6310
7Locked40.31560
8Locked40.32910
9Locked38.9530
10Locked38.9140
11Locked38.6810
12Locked38.9680
13Locked38.9400
14Locked38.9320
15Locked40.31150
16Locked40.3670
17Locked40.3440
18Locked40.3160
19Locked40.33660
20Locked38.9820
21Locked40.3130
22Locked40.3430
23Locked40.31280
24Locked38.9360
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Message 3 of 9
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Re: intermittent wireless connection - No ranging response

Upstream bonded channels

1602999374.65512064 qam1
2394001384.7512032 qam4
3537000984.671512016 qam2
4462000004.675512032 qam3


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: intermittent wireless connection - No ranging response


18/11/2020 07:01:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 04:15:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 04:03:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 19:26:55ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 08:03:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 14:14:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 11:31:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 10:37:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 10:26:40Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 14:36:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 09:07:5Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 08:24:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 20:30:34Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 13:23:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 13:01:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 12:55:36noticeSW download Successful - Via Config file
10/11/2020 12:52:58noticeSW Download INIT - Via Config file
10/11/2020 12:52:54ErrorDisruption during SW download - Power Failure
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Message 5 of 9
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Re: intermittent wireless connection - No ranging response

I have an intermittency problem. It was temporarily (a couple of days) alleviated by refreshing the wifi router. Virgin will offer boosters and try to tell you its a problem in your house. It’s not. It’s a central problem with their network. The system is in a game of continually dropping connections and looking for a new ‘optimal local server’. Some jerk thinks this is the way to always have the best connection. It’s not. They are trying to run things in a way that they are not quite clever enough to understand.

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Message 6 of 9
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Re: intermittent wireless connection - No ranging response

I had contact from Virgimedia today in response to a formal complaint. The usual run through of security questions. Amusing that it was still an exchange of texts and not a voice call. It is a slower process than a voice call. I do not understand why Covid means speaking to customers is off the menu.

I am being sent a new router. When my problem is my house’s virgin connection constantly dropping and searching for new local servers in the London area, this seems an odd solution to offer. To my view it has nothing to do with with wifi. When it works my wifi gives fantastically strong signals all round the house. It seems obvious that it is a problem with Virgin’s network outside my front door.

I am driven to Covid conspiracy thinking on this, but I have not worked out the theory yet. Virginmedia will help. They will give you an employee’s time but you may not hear his voice. They will send you new kit but sending an employee even to check the junction box outside your house is out of the question.

”We have employees, but you may not hear their voice or see them in the flesh”. Just very weird.

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Re: intermittent wireless connection - No ranging response

I've been extremely lucky, where I have managed to get through via the phone system, very early at 0800.  

Interesting one of the engineers said they will test the whole street, and if there is an issue they will send an engineer.  Well I'm still experiencing the drop outs, nothing happened.

Interesting point engineer said, if i was to move to a business connection, they will deal with the issues alot faster.  

 

 

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Re: intermittent wireless connection - No ranging response


@Geoqwerty wrote:

I had contact from Virgimedia today in response to a formal complaint. The usual run through of security questions. Amusing that it was still an exchange of texts and not a voice call. It is a slower process than a voice call. I do not understand why Covid means speaking to customers is off the menu.

I am being sent a new router. When my problem is my house’s virgin connection constantly dropping and searching for new local servers in the London area, this seems an odd solution to offer. To my view it has nothing to do with with wifi. When it works my wifi gives fantastically strong signals all round the house. It seems obvious that it is a problem with Virgin’s network outside my front door.

I am driven to Covid conspiracy thinking on this, but I have not worked out the theory yet. Virginmedia will help. They will give you an employee’s time but you may not hear his voice. They will send you new kit but sending an employee even to check the junction box outside your house is out of the question.

”We have employees, but you may not hear their voice or see them in the flesh”. Just very weird.


Why do you believe it’s a network issue? Are your wired connections dropping as well?


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Re: intermittent wireless connection - No ranging response


@mamoona wrote:

I've been extremely lucky, where I have managed to get through via the phone system, very early at 0800.  

Interesting one of the engineers said they will test the whole street, and if there is an issue they will send an engineer.  Well I'm still experiencing the drop outs, nothing happened.

Interesting point engineer said, if i was to move to a business connection, they will deal with the issues alot faster.  

 

 


That’s correct. There’s no SLA on residential packages but there are on the business ones. 


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