What laptop make, model, age is it? What does it say about its wifi network card in the settings. Does it see" your Network SSID ok? Does it drop off if you are close to the Hub or only as you move further away?
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.