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johnalbrighton
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intermittent internet

hi iv been getting this same problem now for a few days and when i check my network status this is what it shows me its driving me and my family bonkers as when ever we do checks it says everything is all good

 

Time Priority Description

04/05/2021 10:39:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:37:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:33:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:33:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:32:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:32:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:10:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:10:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:10:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 10:10:3criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 09:58:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 09:58:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 09:56:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 09:56:40criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 09:25:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 09:25:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 09:11:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 09:11:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 09:11:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 09:11:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Z92
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Re: intermittent internet

Can you post the other tabs as well, namely the downstream and upstream tabs?

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johnalbrighton
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Re: intermittent internet

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1690250000636256 qam32
24742500005.836256 qam9
34822500005.636256 qam10
4490250000636256 qam11
54982500005.336256 qam12
65062500005.636256 qam13
75142500006.136256 qam14
8522250000536256 qam15
95302500005.536256 qam16
10538250000535256 qam17
115462500004.336256 qam18
125542500005.136256 qam19
135622500004.535256 qam20
145702500004.536256 qam21
15578250000536256 qam22
16586250000436256 qam23
175942500004.336256 qam24
18602250000435256 qam25
19610250000436256 qam26
206182500004.936256 qam27
216582500006.636256 qam28
226662500006.536256 qam29
236742500006.536256 qam30
24682250000736256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.644322308219
2Locked36.331294328710
3Locked36.335237391572
4Locked36.337890502392
5Locked36.343240562602
6Locked36.330458366833
7Locked36.630442372813
8Locked36.322228305390
9Locked36.328702315698
10Locked35.721823228167
11Locked36.323799242306
12Locked36.315439211182
13Locked35.721554200808
14Locked36.316757207124
15Locked36.619999256260
16Locked36.39423143936
17Locked36.613422184259
18Locked35.79639117400
19Locked36.35438112645
20Locked36.35569113076
21Locked36.36501135014
22Locked36.3664488515
23Locked36.3388188647
24Locked36.33487107283

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000045.5512064 qam6
22580000046512064 qam8
33260000045.5512064 qam7
44620000045.5512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0010
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Z92
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Re: intermittent internet

When was the last time you rebooted your router

 

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johnalbrighton
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Re: intermittent internet

it was rebooted 2 days ago and factory yesterday morning

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Zach_R
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Re: intermittent internet

Hi @johnalbrighton,

Thank you for your posts and welcome to our community forums. We're here to help.

I am really sorry to hear that you've been facing some issues with your connection, and apologies for our delay in getting back to you here about them. Is this problem ongoing for you today?

If it is, would you mind confirming what model of router you have? Can you also confirm if you have connection issues on a wired connection, a wireless/Wi-Fi connection, or both?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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