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vanderross
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intermittent internet broadband connection

Hi,

 

We are experiencing intermittent drops for a minute or two in out internet broadband connection. We are connecting through the HUB, will try connecting using the LAN cable. But suspect problem in my area. 

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jbrennand
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Re: intermittent internet broadband connection

What Hub is it and what are the lights on it showing/doing? Do check to see if its happening on ethernet cable connected devices at the same time as the wifi connected ones

Also check for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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