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halo123
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intermittent connection problems

I'm having issues with intermittent connection dropouts on my broadband with countless T3 timeouts. In conjunction with this I'm receiving a large amount of RS errors. I spoke on the phone and phone person forced me to reset router/he did something on his side; no change. I was then assigned a network engineer to come fit a new router and that has not solved the issue, he confirmed there's no issues with power levels either. I rang up Virgin again and kept getting non-UK call centre who don't seem to understand it's not a device problem but the actual internet is down and kept making me restart/reset the router which as proved before had no issues, and even try to redirect the call to a third party gadget support.

Below is RS errors of since the last clear out, previous it was more than 100k on some of the channels (in space of a day).

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.955592
2Locked40.3238824102
3Locked40.3219933143
4Locked40.3194312153
5Locked40.3172771371
6Locked40.315591798
7Locked40.914314510
8Locked40.313227340
9Locked40.912211272
10Locked40.311691217
11Locked40.311024196
12Locked40.310584143
13Locked40.310103126
14Locked40.39194132
15Locked40.3843691
16Locked40.3751157
17Locked38.9650717
18Locked40.3558628
19Locked40.3437615
20Locked40.341810
21Locked38.9401510
22Locked38.935930
23Locked38.933950
24Locked40.328671

 

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lotharmat
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Re: intermittent connection problems

I replied on your other thread - always best to only post one!



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Hub 3 - Modem Mode - TP-Link Archer C7

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