intermittent connection problems

[halo123]

I'm having issues with intermittent connection dropouts on my broadband with countless T3 timeouts. In conjunction with this I'm receiving a large amount of RS errors. I spoke on the phone and phone person forced me to reset router/he did something on his side; no change. I was then assigned a network engineer to come fit a new router and that has not solved the issue, he confirmed there's no issues with power levels either. I rang up Virgin again and kept getting non-UK call centre who don't seem to understand it's not a device problem but the actual internet is down and kept making me restart/reset the router which as proved before had no issues, and even try to redirect the call to a third party gadget support.

Below is RS errors of since the last clear out, previous it was more than 100k on some of the channels (in space of a day).

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	5559	2
2	Locked	40.3	23882	4102
3	Locked	40.3	21993	3143
4	Locked	40.3	19431	2153
5	Locked	40.3	17277	1371
6	Locked	40.3	15591	798
7	Locked	40.9	14314	510
8	Locked	40.3	13227	340
9	Locked	40.9	12211	272
10	Locked	40.3	11691	217
11	Locked	40.3	11024	196
12	Locked	40.3	10584	143
13	Locked	40.3	10103	126
14	Locked	40.3	9194	132
15	Locked	40.3	8436	91
16	Locked	40.3	7511	57
17	Locked	38.9	6507	17
18	Locked	40.3	5586	28
19	Locked	40.3	4376	15
20	Locked	40.3	4181	0
21	Locked	38.9	4015	10
22	Locked	38.9	3593	0
23	Locked	38.9	3395	0
24	Locked	40.3	2867	1

[lotharmat]

I replied on your other thread - always best to only post one!