intermittent connection problems, internet keeps cutting out/unstable
2 weeks ago
I'm having issues with intermittent connection dropouts on my broadband with countless T3 timeouts. In conjunction with this I'm receiving a large amount of RS errors. I spoke on the phone and phone person forced me to reset router/he did something on his side; no change. I was then assigned a network engineer to come fit a new router and that has not solved the issue, he confirmed there's no issues with power levels either. I rang up Virgin again and kept getting non-UK call centre who don't seem to understand it's not a device problem but the actual internet is down and kept making me restart/reset the router which as proved before had no issues, and even try to redirect the call to a third party gadget support.
Below is RS errors of since the last clear out, previous it was more than 100k on some of the channels (in space of a day).
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Re: intermittent connection problems, internet keeps cutting out/unstable
It's getting to the point that due to errors/corrupt signal the router will get to the point where it will automatically restart itself once it hits the threshold. This is unbelievable, how do you expect people to WFH?