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Peter2021
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intermittent broadband -

Since some works in our area about 3 months back our broadband drops regularly throughout the day. ( lan and wifi at the same time. problem still exists after running the SH3 in modem mode with external tp link router.
2 engineer visit and several hours of calls later the problem still exists and I haven't managed to talk to anyone who would be interested in the network log or who would be able to fix the problem.

can anyone suggest a solution?

Network Log

Time Priority Description

03/02/2021 14:25:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 14:22:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 14:22:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 14:14:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 14:14:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 14:00:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 14:00:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000002.740256 qam9
22110000002.740256 qam10
32190000002.740256 qam11
42270000002.740256 qam12
52350000002.240256 qam13
6243000000240256 qam14
7251000000240256 qam15
8259000000240256 qam16
92670000002.240256 qam17
102750000002.240256 qam18
112830000001.740256 qam19
122910000001.740256 qam20
132990000001.740256 qam21
143070000001.740256 qam22
153150000001.740256 qam23
16323000000240256 qam24
173310000001.740256 qam25
183390000001.940256 qam26
193470000001.940256 qam27
203550000001.940256 qam28
213630000001.740256 qam29
22371000000240256 qam30
233790000001.540256 qam31
243870000001.540256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.339105107562
2Locked40.938847119798
3Locked40.338858109196
4Locked40.336447116379
5Locked40.337598129806
6Locked40.338229130361
7Locked40.940227134257
8Locked40.339079121886
9Locked40.939497107477
10Locked40.93827598977
11Locked40.33843885531
12Locked40.93681577216
13Locked40.33693189613
14Locked40.93727493193
15Locked40.33857287170
16Locked40.93736485158
17Locked40.33799487264
18Locked40.33824989099
19Locked40.33984569807
20Locked40.33660959819
21Locked40.33720959197
22Locked40.33654852659
23Locked40.93556248515
24Locked40.93467257754

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370034238512064 qam6
24620006838.3512064 qam7
33940018040512064 qam8
46030017638.3512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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