Several weeks after the engineer's visit and following an email saying our wi-fi had been optimised to correct a traffic jam, we are still having the same problem. Our devices remain connected to wifi but the internet connection keeps dropping out.
Hi. The engineer/technician came out last week and installed a new modem but unfortunately we’re still getting the same problem. He said the next step was to replace something in the box on the wall outside.
I've checked here and all but one of the downstream is out of spec, all upstream are out of spec and the previous tech did note it saying replacing a connector.