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Thanks for your post and apologies to hear you've been having an issue with your connection dropping.
Taking a look at your account, it looks as though the power levels are way out so I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.