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BATCH007
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intermittent WiFi connection

 the wifis been cutting out recently.. heres the log

Network LogTime Priority Description
13/03/2021 22:02:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/03/2021 22:02:26Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/03/2021 20:39:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/03/2021 01:40:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2021 08:39:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2021 17:35:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2021 20:39:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2021 14:32:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2021 08:39:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2021 00:04:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2021 20:39:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 19:10:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 08:39:2ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 09:01:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 20:39:2ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 04:22:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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gary_dexter
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Message 2 of 42
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Re: intermittent WiFi connection

Nothing there indicative of any connection drops.

Does a wired connection also drop?


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BATCH007
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Message 3 of 42
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Re: intermittent WiFi connection

no i don't think so, im upstairs so it's always cutting out when on the wifi gaming and on calls etc so it's quite annoying..

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Z92
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Message 4 of 42
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Re: intermittent WiFi connection

Have you tried a powerline adaptor? 

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BATCH007
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Message 5 of 42
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Re: intermittent WiFi connection

no,what are they for?

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BATCH007
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Message 6 of 42
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Re: intermittent WiFi connection

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000045.8512064 qam2
23940000049.3512064 qam7
34620000046.5512064 qam3
43259988351512064 qam8



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0090
2ATDMA0070
3ATDMA00120
4ATDMA0090
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Kath_F
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Re: intermittent WiFi connection

Hi there BATCH007, 

 

Thanks for your post and apologies to hear you've been having an issue with your connection dropping. 

 

Taking a look at your account, it looks as though the power levels are way out so I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM


If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 


Lets us know how the appointment goes. 


Take care.

Kath_F
Forum Team




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BATCH007
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Message 8 of 42
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Re: intermittent WiFi connection

hi unfortunately im still having a lot of drop outs in the middle of gaming.

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Paulina_Z
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Message 9 of 42
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Re: intermittent WiFi connection

Hi @BATCH007,

 

Thank you for getting back to us, and we're sorry to hear that you're still experiencing some issues!

 

I have taken a look at your account and I cannot see any issues with your power levels. 

 

However, I would advise you reboot your Hub, as the up-time is quite long.

 

Please keep us updated if this helps your issue.

 

Thanks,

Paulina_Z
Forum Team



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BATCH007
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Message 10 of 42
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Re: intermittent WiFi connection

 

im getting t3 timeouts, and critical errors. the internet cuts out while gaming, it tells me and it happens a few times a day.

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

 

1ATDMA0040
2ATDMA0040
3ATDMA0040
4ATDMA0070

 

 

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