Virgin Media Community

[Ddent22]

This morning our iPhones won’t connect to our Wi-Fi. It says incorrect password even though nothing has changed. Not even scanning the QR code ok the tag works. Any ideas?

[Client62]

Which Hub(3/4/5) is this ?

Just iPhone have issues or does other WiFi kit work ( TV / Firestick laptop etc ) ?

Might be the Hub has corrupted the WiFi settings.

Connect to the Hub with a network cabled cabled laptop & if needed re-impose the desired WiFi SSID / Password settings.

[Ddent22]

It’s a hub 5. All non Apple devices connected fine. iPhones and iPads all say incorrect password. Tried resetting network connections on the iPhone and no joy. 

[Client62]

Have a look at the Hub 5's WiFi Security settings :

Some devices do not work well with Security set to WPA2-PSK/WPA3-SAE and prefer just WPA2-PSK.

Also in the WiFi Security settings make sure that "MAC address filtering" is Disabled.