Virgin Media Community

[Iancolmer]

i have lost the 5g option on my hub3. i have factory reset it twice but to no avail. help please

[Adduxi]

Have you done a full 60 second pinhole reset ?

[Iancolmer]

yeah tried that

[carl_pearce]

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@Iancolmer wrote:

i have lost the 5g option on my hub3. i have factory reset it twice but to no avail. help please

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When you factory reset the HUB you only have one SSID which combines both 2.4 and 5Ghz bands.

You'd need to access the HUB to split them back out (You may need to check 'Disable Channel Optimization'):

[Iancolmer]

might sound dence but where on my account do i access my hub

[Adduxi]

Browse to 192.168.0.1, that's the IP address for logging into the Hub admin pages.

[carl_pearce]

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@Iancolmer wrote:

might sound dence but where on my account do i access my hub

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http://192.168.0.1 

Password on the base of the HUB (NOT the WiFi password!).

[Iancolmer]

Done that its asked for password but doesnt accept the one on the base of the hub 

[carl_pearce]

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@Iancolmer wrote:

Done that its asked for password but doesnt accept the one on the base of the hub 

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NOT the WiFi password.

[Iancolmer]

no used the one on the base