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hub4

I upgraded to Hub 4 last week since installation I have had no phone and the worst wifi ever, you sent an engineer a week later (Yesterday) who wasn't qualified to work on Hub 4 fixed the phone and left saying he would escalate, 24 hours later I have heard nothing. I have called your terrible customer support who directs me to a help link that also doesn't support Hub 4 as in your words 'your shiny new Hub 4' cant do fault finding. i have waited nearly 2 hours on hold and still not spoke to someone. the worst service i have experienced. 

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Alessandro Volta
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Re: hub4

What’s the issue with the hub?

Wifi is poor on all Virgin hubs and is easily resolved by putting the hub into modem mode and attaching your own better networking equipment. 


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Re: hub4

what is a networking hub and that now means i have 2 hubs sitting the side,?

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