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hub3 with permanent red light and warm to touch

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My hub3 has has a permanent red light for a few days ... I have rebooted a few times, service seems same as always, getting good throughput, but the router is warm to touch.

The router is in a well ventilated location, and for good measure ran the vacuum over the vents to clear out any dust.. didn't make any difference.

we've had this unit for many years now.... is this a sign the router needs to be replaced?


Accepted Solutions

engineer arrived and replaced router, all good

See where this Helpful Answer was posted


Forum Team
Forum Team

Hi jumbojake,

Thanks for posting and sorry to hear there's some issues with the hub. This will need an engineer visit, so I can confirm a few details with you first I've popped you over a private message.


engineer arrived and replaced router, all good

Hi @jumbojake,

Thank you for the update. I'm glad to hear that this has now been resolved for you.

Please do let us know if there's anything more that we can help you with.



Zach - Forum Team
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Hi. I’m having the same problem with router . Any help pls 

Hi @Ducativ4 thanks for your post although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks